Article ID: 898444
This article has been archived. It is offered "as is" and will no longer be updated.
Consider the following scenario:
This problem occurs because Windows uses the user-defined MUI language settings to verify whether the shortcuts already exist in the My Music and My Pictures folders. When a user logs on for the first time, Windows creates new shortcuts in the My Music and My Pictures folders. These new shortcuts point to the Sample Music and Sample Pictures folders that are shared by all users. Before Windows creates these new shortcuts, Windows verifies whether these shortcuts already exist in the My Music and My Pictures folders. Windows uses the default user interface language settings to perform the verification. In the previous scenario, Windows uses the user-defined MUI language settings instead of the default user interface settings to perform the verification. Because Windows cannot verify that the first shortcut already exists, Windows creates second shortcuts in the My Music and My Pictures folders.
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesThis hotfix requires Windows XP Service Pack 2 (SP2).
Restart requirementYou must restart the computer after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace any other hotfixes.
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name -------------------------------------------------------------- 21-Apr-2005 04:13 6.0.2900.2659 8,452,096 Shell32.dll
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about the standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates