Article ID: 899873
Consider the following scenario: You insert a CD or a DVD into the CD or DVD drive on a Microsoft Windows XP-based computer. Windows Media Player then tries to automatically play the CD or the DVD. However, you may receive the following error message:
Note If you manually start Windows Media Player and then play the CD or the DVD, Windows Media Player works fine.
An internal application error has occurred.
This issue may occur if the computer has been upgraded from a version of Windows that included an earlier version of Windows Media Player. In this scenario, a Windows Media Player version conflict occurs. Specifically, the earlier version of Windows Media Player automatically starts and then tries to play the CD or the DVD.
To resolve this problem, follow these steps:
Article ID: 899873 - Last Review: March 26, 2013 - Revision: 6.0