You are currently offline, waiting for your internet to reconnect

A Windows 2000-based computer no longer recognizes a USB smart card reader after you disconnect and then reconnect the smart card reader

This article has been archived. It is offered "as is" and will no longer be updated.
Consider the following scenario. You disconnect a universal serial bus (USB) smart card reader from a Microsoft Windows 2000-based computer. Then, you reconnect the smart card reader to the computer. In this scenario, the computer no longer recognizes the smart card reader.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


To apply this hotfix, you must have Windows 2000 Service Pack 4 (SP4) installed on the computer.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version           Size  File name   --------------------------------------------------------   11-Jul-2005  13:15  5.0.2195.7059  100,112  Scardsvr.exe   11-Jul-2005  13:16  5.0.2195.7059  184,592  Winlogon.exe
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
More information
For more information about smart card installation and smart card readers that are supported by Windows 2000, visit the following Microsoft Web sites:For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
smartcard smart-card

Article ID: 901107 - Last Review: 11/02/2013 16:52:00 - Revision: 3.0

Microsoft Windows 2000 Professional Edition, Microsoft Windows 2000 Server, Microsoft Windows 2000 Advanced Server

  • kbnosurvey kbarchive kbautohotfix kbsmartcard kbfix kbbug kbhotfixserver kbqfe KB901107