Article ID: 902344 - View products that this article applies to.
Some portable devices may take 30 seconds or longer to start playing back a piece of content when the portable device must enumerate the license store. Typically, this problem occurs when you play subscription content that is protected by Microsoft Windows Media Digital Rights Management (DRM) that uses chained licenses.
This problem occurs because the computer incorrectly sends duplicate root licenses to the portable device. This causes the playback startup performance to decrease because the portable device is forced to enumerate duplicate root licenses.
If the root license already exists on the portable device, the computer should only send the updated leaf license.
Hotfix informationA supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next release that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
PrerequisitesYou must have the update that is described in Microsoft Knowledge Base (KB) article 891122 installed to apply this hotfix. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/891122/EN-US/ )An update for Windows Media Digital Rights Management-enabled players is available
Download informationThe following files are available for download from the Microsoft Download Center:
119591Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.
(https://support.microsoft.com/kb/119591/ )How to obtain Microsoft support files from online services
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Collapse this tableExpand this table
Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section.
To resolve this problem, you may have to format the portable device. This will help make sure that any duplicate licenses have been removed from the portable device.
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
Article ID: 902344 - Last Review: September 27, 2011 - Revision: 4.0