The computer stops responding during text-mode Setup when you try to install Windows XP

Support for Windows XP has ended

Microsoft ended support for Windows XP on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

This article has been archived. It is offered "as is" and will no longer be updated.
For a Microsoft Windows Server 2003 version of this article, see 896900.
When you try to install Microsoft Windows XP, the computer stops responding (hangs). This symptom occurs during the early part of text-mode Setup, immediately after the following message disappears:
Press F2 to run Automated System Recovery (ASR)
To resolve this problem, follow these steps:
  1. Create a shared resource to distribute Windows XP.
  2. Replace the existing files on the shared resource with the files that are included in this hotfix. For more information about how to integrate software updates into the Windows installation source files, click the following article number to view the article in the Microsoft Knowledge Base:
    828930 How to integrate software updates into your Windows installation source files

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version           Size  File name   --------------------------------------------------------   14-Jul-2005  00:06                 259,776  Setupldr.bin   14-Jul-2005  00:06  5.1.2600.2719  240,128  Setupldr.exe
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
More information
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Article ID: 902845 - Last Review: 01/16/2015 09:05:17 - Revision: 4.0

Microsoft Windows XP Home Edition, Microsoft Windows XP Professional

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