Article ID: 903143 - View products that this article applies to.
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After you install Microsoft Windows Server 2003 Service Pack 1 (SP1), you may receive an error message that is similar to the following error message. This error message occurs when you use asymmetric encryption in user profile properties in Microsoft Commerce Server 2002 Service Pack 3 (SP3):
Server Error in '/YourCommerceSite' Application.
Exception from HRESULT: 0x80040E21. Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.
Exception Details: System.Runtime.InteropServices.COMException: Exception from HRESULT: 0x80040E21.
Source Error: Line 704: Line 705: userProfile.PasswordQuestion = this.PasswordQuestion; Line 706: userProfile.PasswordQuestionAnswer = this.PasswordAnswer; Line 707: Line 708: userProfile[MyAccount.UserProfilePropertyTelephoneNumber] = this.PhoneNumber; Source File: Drive:\inetpub\wwwroot\path\newaccount.aspx.cs Line: 706
This problem occurs because the Commerce Server site application tries to decrypt a profile property that has not yet been initialized.
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesYou must have Commerce Server 2002 SP3 installed to apply this hotfix. For more information about service packs for Commerce Server 2002, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/328814/ )How to obtain the latest Commerce Server 2002 service pack
Restart requirementYou must restart Microsoft Internet Information Services (IIS) after you apply this hotfix. To do this, run the following command at a command prompt:
Hotfix replacement informationThis hotfix does not replace any other hotfixes.
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ------------------------------------------------------- 07-Jul-2005 04:15 4.5.3883.0 2,506,077 Csdwctlg.dll
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
Article ID: 903143 - Last Review: November 2, 2013 - Revision: 4.0