You may experience one or more of the following symptoms on a Microsoft Windows Server 2003-based, Microsoft Windows XP-based, or Microsoft Windows 2000-based computer:
The computer automatically restarts.
After you log on, you receive the following error message:
Microsoft Windows The system has recovered from a serious error. A log of this error has been created. Please tell Microsoft about this problem. We have created an error report that you can send to help us improve Microsoft Windows. We will treat this report as confidential and anonymous. To see what data this error report contains, click here.
To see what the error report contains, click click here. When you click the click here link at the bottom of the message box, you will see error signature information that is similar to one of the following data samples.
Error messages that are similar to the following are logged in the System event log:
Date: date Source: System Error Time: time Category: (102) Type: Error Event ID: 1003 User: N/A Computer: COMPUTER Description: Error code 00000050, parameter1 f8655000, parameter2 00000001, parameter3 fc7cc465, parameter4 00000000. For more information, see Help and Support Center at http://support.microsoft.com. Data: 0000: 53 79 73 74 65 6d 20 45 System E 0008: 72 72 6f 72 20 20 45 72 rror Er 0010: 72 6f 72 20 63 6f 64 65 ror code 0018: 20 30 30 30 30 30 30 35 0000050 0020: 30 20 20 50 61 72 61 6d 0 Param 0028: 65 74 65 72 73 20 66 66 eters ff 0030: 66 66 66 66 64 31 2c
Date: date Source: System Error Time: time Category: (102) Type: Error Event ID: 1003 User: N/A Computer: COMPUTER Description: Error code 0000008e, parameter1 c0000005, parameter2 00000120, parameter3 fd28eaa4, parameter4 00000000. For more information, see Help and Support Center at http://support.microsoft.com. Data: 0000: 53 79 73 74 65 6d 20 45 System E 0008: 72 72 6f 72 20 20 45 72 rror Er 0010: 72 6f 72 20 63 6f 64 65 ror code 0018: 20 30 30 30 30 30 30 35 000008e 0020: 30 20 20 50 61 72 61 6d 0 Param 0028: 65 74 65 72 73 20 66 66 eters ff 0030: 66 66 66 66 64 31 2c
The symptoms of a Stop error vary according to your computer's system failure options.
For more information about how to configure system failure options, click the following article number to view the article in the Microsoft Knowledge Base:
307973 How to configure system failure and recovery options in Windows
The four parameters that are inside the parentheses of the Stop error message vary according to the computer's configuration.
This problem may occur if the computer is infected with a variant of the HaxDoor virus.
The HaxDoor virus creates a hidden process. Additionally, the virus hides files and registry keys. The executable file name of the HaxDoor virus may vary, but the file name is frequently Mszx23.exe. Many variants of this virus put a driver that is named Vdmt16.sys or Vdnt32.sys on the computer. This driver is used to hide the virus process. The HaxDoor virus variants can restore these files if you delete them.
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows
To solve this problem, follow these steps:
Print the following Microsoft Knowledge Base article. Use the article as a guide to this procedure.
307654 How to install and use the Recovery Console in Windows XP
Click Start, click Run, type regedit, and then click OK.