FIX: A COM+ application stops responding, and desktop icons and the taskbar may not appear as expected on a computer that is running Windows Server 2003

This article has been archived. It is offered "as is" and will no longer be updated.
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Symptoms
On a computer that is running Microsoft Windows Server 2003, a Microsoft COM+ application stops responding to DCOM requests from remote clients. Additionally, desktop icons and the taskbar may not appear as expected when you log on to the computer.
Cause
This problem occurs because of a deadlock condition in the remote procedure call (RPC) subsystem library (Rpcss.dll). The deadlock condition may also cause the Windows logon process (Winlogon.exe) to fail.
Resolution

Service pack information

To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003

Hotfix rollup package information

This problem is fixed in Windows Server 2003 Post-Service Pack 1 COM+ 1.5 Hotfix Rollup Package 7. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
910730 Availability of Windows Server 2003 Post-Service Pack 1 COM+ 1.5 Hotfix Rollup Package 7

Hotfix information

Prerequisites

You must have Windows Server 2003 or Windows Server 2003 Service Pack 1 (SP1) installed on the computer to apply this hotfix.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows Server 2003, Itanium architecture
File nameFile versionFile sizeDateTimePlatformService branch
Catsrv.dll2001.12.4720.445622,08017-Nov-200502:45IA-64Not Applicable
Catsrvut.dll2001.12.4720.4451,555,45617-Nov-200502:45IA-64Not Applicable
Clbcatex.dll2001.12.4720.445263,68017-Nov-200502:45IA-64Not Applicable
Clbcatq.dll2001.12.4720.4451,287,16817-Nov-200502:45IA-64Not Applicable
Colbact.dll2001.12.4720.445171,00817-Nov-200502:45IA-64Not Applicable
Comadmin.dll2001.12.4720.445411,13617-Nov-200502:45IA-64Not Applicable
Comrepl.dll2001.12.4720.445275,45617-Nov-200502:45IA-64Not Applicable
Comsvcs.dll2001.12.4720.4453,143,16817-Nov-200502:45IA-64Not Applicable
Comuid.dll2001.12.4720.4451,873,40817-Nov-200502:45IA-64Not Applicable
Es.dll2001.12.4720.445654,33617-Nov-200502:45IA-64Not Applicable
Msdtcprx.dll2001.12.4720.4451,311,74417-Nov-200502:45IA-64Not Applicable
Msdtctm.dll2001.12.4720.4453,152,38417-Nov-200502:45IA-64Not Applicable
Msdtcuiu.dll2001.12.4720.445463,36017-Nov-200502:45IA-64Not Applicable
Mtxclu.dll2001.12.4720.445203,77617-Nov-200502:45IA-64Not Applicable
Mtxdm.dll2001.12.4720.44545,56817-Nov-200502:45IA-64Not Applicable
Mtxoci.dll2001.12.4720.445320,00017-Nov-200502:45IA-64Not Applicable
Ole32.dll5.2.3790.4453,582,97617-Nov-200502:45IA-64Not Applicable
Olecli32.dll5.2.3790.445223,74417-Nov-200502:45IA-64Not Applicable
Olecnv32.dll5.2.3790.44589,08817-Nov-200502:45IA-64Not Applicable
Rpcproxy.dll5.2.3790.14173,21617-Nov-200502:45IA-64Not Applicable
Rpcrt4.dll5.2.3790.1412,150,40017-Nov-200502:45IA-64Not Applicable
Rpcss.dll5.2.3790.445694,27217-Nov-200502:45IA-64Not Applicable
Stclient.dll2001.12.4720.445140,80017-Nov-200502:45IA-64Not Applicable
Txflog.dll2001.12.4720.445280,06417-Nov-200502:45IA-64Not Applicable
Wcatsrv.dll2001.12.4720.445258,56017-Nov-200502:45x86WOW
Wcatsrvut.dll2001.12.4720.445584,19217-Nov-200502:45x86WOW
Wclbcatex.dll2001.12.4720.44598,30417-Nov-200502:45x86WOW
Wclbcatq.dll2001.12.4720.445490,49617-Nov-200502:45x86WOW
Wcolbact.dll2001.12.4720.44556,83217-Nov-200502:45x86WOW
Wcomadmin.dll2001.12.4720.445189,44017-Nov-200502:45x86WOW
Wcomsvcs.dll2001.12.4720.4451,209,34417-Nov-200502:45x86WOW
Wes.dll2001.12.4720.445226,81617-Nov-200502:45x86WOW
Wmsdtcprx.dll2001.12.4720.445445,95217-Nov-200502:45x86WOW
Wmsdtcuiu.dll2001.12.4720.445160,76817-Nov-200502:45x86WOW
Wmtxclu.dll2001.12.4720.44576,28817-Nov-200502:45x86WOW
Wmtxdm.dll2001.12.4720.44518,94417-Nov-200502:45x86WOW
Wmtxoci.dll2001.12.4720.445109,05617-Nov-200502:45x86WOW
Wole32.dll5.2.3790.4451,193,98417-Nov-200502:45x86WOW
Wolecli32.dll5.2.3790.44572,19217-Nov-200502:45x86WOW
Wolecnv32.dll5.2.3790.44536,35217-Nov-200502:45x86WOW
Wrpcproxy.dll5.2.3790.14126,11217-Nov-200502:45x86WOW
Wrpcrt4.dll5.2.3790.141544,25617-Nov-200502:45x86WOW
Wstclient.dll2001.12.4720.44560,41617-Nov-200502:45x86WOW
Wtxflog.dll2001.12.4720.44595,23217-Nov-200502:45x86WOW
Windows Server 2003 SP1, Itanium architecture
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Catsrv.dll2001.12.4720.2572657,40817-Nov-200502:45IA-64SP1Not Applicable
Catsrvut.dll2001.12.4720.25721,632,25617-Nov-200502:45IA-64SP1Not Applicable
Clbcatex.dll2001.12.4720.2572279,04017-Nov-200502:45IA-64SP1Not Applicable
Clbcatq.dll2001.12.4720.25721,353,72817-Nov-200502:45IA-64SP1Not Applicable
Colbact.dll2001.12.4720.2572181,76017-Nov-200502:45IA-64SP1Not Applicable
Comadmin.dll2001.12.4720.2572420,35217-Nov-200502:45IA-64SP1Not Applicable
Comrepl.dll2001.12.4720.2572285,18417-Nov-200502:45IA-64SP1Not Applicable
Comsvcs.dll2001.12.4720.25723,366,91217-Nov-200502:45IA-64SP1Not Applicable
Comuid.dll2001.12.4720.25721,977,85617-Nov-200502:45IA-64SP1Not Applicable
Es.dll2001.12.4720.2572701,44017-Nov-200502:45IA-64SP1Not Applicable
Msdtcprx.dll2001.12.4720.25721,337,34417-Nov-200502:45IA-64SP1Not Applicable
Msdtctm.dll2001.12.4720.25723,096,06417-Nov-200502:45IA-64SP1Not Applicable
Msdtcuiu.dll2001.12.4720.2572486,40017-Nov-200502:45IA-64SP1Not Applicable
Mtxclu.dll2001.12.4720.2572207,87217-Nov-200502:45IA-64SP1Not Applicable
Mtxdm.dll2001.12.4720.257247,61617-Nov-200502:45IA-64SP1Not Applicable
Mtxoci.dll2001.12.4720.2572322,04817-Nov-200502:45IA-64SP1Not Applicable
Ole32.dll5.2.3790.25723,999,74417-Nov-200502:45IA-64SP1Not Applicable
Olecli32.dll5.2.3790.2572252,41617-Nov-200502:45IA-64SP1Not Applicable
Olecnv32.dll5.2.3790.257290,11217-Nov-200502:45IA-64SP1Not Applicable
Rpcss.dll5.2.3790.2572859,13617-Nov-200502:45IA-64SP1Not Applicable
Stclient.dll2001.12.4720.2572149,50417-Nov-200502:45IA-64SP1Not Applicable
Txflog.dll2001.12.4720.2572301,56817-Nov-200502:45IA-64SP1Not Applicable
Wcatsrv.dll2001.12.4720.2572273,92017-Nov-200502:45x86SP1WOW
Wcatsrvut.dll2001.12.4720.2572619,52017-Nov-200502:45x86SP1WOW
Wclbcatex.dll2001.12.4720.2572104,96017-Nov-200502:45x86SP1WOW
Wclbcatq.dll2001.12.4720.2572514,04817-Nov-200502:45x86SP1WOW
Wcolbact.dll2001.12.4720.257258,88017-Nov-200502:45x86SP1WOW
Wcomadmin.dll2001.12.4720.2572196,60817-Nov-200502:45x86SP1WOW
Wcomsvcs.dll2001.12.4720.25721,268,73617-Nov-200502:45x86SP1WOW
Wcomuid.dll2001.12.4720.2572596,48017-Nov-200502:45x86SP1WOW
Wes.dll2001.12.4720.2572238,59217-Nov-200502:45x86SP1WOW
Wmsdtcprx.dll2001.12.4720.2572470,52817-Nov-200502:45x86SP1WOW
Wmsdtcuiu.dll2001.12.4720.2572165,88817-Nov-200502:45x86SP1WOW
Wmtxclu.dll2001.12.4720.257278,84817-Nov-200502:45x86SP1WOW
Wmtxdm.dll2001.12.4720.257220,99217-Nov-200502:45x86SP1WOW
Wmtxoci.dll2001.12.4720.2572111,10417-Nov-200502:45x86SP1WOW
Wole32.dll5.2.3790.25721,247,23217-Nov-200502:45x86SP1WOW
Wolecli32.dll5.2.3790.257275,77617-Nov-200502:45Not ApplicableSP1WOW
Wolecnv32.dll5.2.3790.257238,91217-Nov-200502:45x86SP1WOW
Wstclient.dll2001.12.4720.257264,00017-Nov-200502:45x86SP1WOW
Wtxflog.dll2001.12.4720.257298,81617-Nov-200502:45x86SP1WOW
Windows Server 2003 SP1, x64
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Catsrv.dll2001.12.4720.2572418,30417-Nov-200502:45x64SP1Not Applicable
Catsrvut.dll2001.12.4720.25721,083,90417-Nov-200502:45x64SP1Not Applicable
Clbcatex.dll2001.12.4720.2572175,10417-Nov-200502:45x64SP1Not Applicable
Clbcatq.dll2001.12.4720.2572882,68817-Nov-200502:45x64SP1Not Applicable
Colbact.dll2001.12.4720.257297,28017-Nov-200502:45x64SP1Not Applicable
Comadmin.dll2001.12.4720.2572288,76817-Nov-200502:45x64SP1Not Applicable
Comrepl.dll2001.12.4720.2572188,92817-Nov-200502:45x64SP1Not Applicable
Comsvcs.dll2001.12.4720.25722,194,94417-Nov-200502:45x64SP1Not Applicable
Comuid.dll2001.12.4720.25721,478,14417-Nov-200502:45x64SP1Not Applicable
Es.dll2001.12.4720.2572365,56817-Nov-200502:45x64SP1Not Applicable
Msdtcprx.dll2001.12.4720.2572830,46417-Nov-200502:45x64SP1Not Applicable
Msdtctm.dll2001.12.4720.25722,073,08817-Nov-200502:45x64SP1Not Applicable
Msdtcuiu.dll2001.12.4720.2572291,32817-Nov-200502:45x64SP1Not Applicable
Mtxclu.dll2001.12.4720.2572144,89617-Nov-200502:45x64SP1Not Applicable
Mtxdm.dll2001.12.4720.257230,20817-Nov-200502:45x64SP1Not Applicable
Mtxoci.dll2001.12.4720.2572175,10417-Nov-200502:45x64SP1Not Applicable
Ole32.dll5.2.3790.25722,546,68817-Nov-200502:45x64SP1Not Applicable
Olecli32.dll5.2.3790.2572131,58417-Nov-200502:45x64SP1Not Applicable
Olecnv32.dll5.2.3790.257256,83217-Nov-200502:45x64SP1Not Applicable
Rpcss.dll5.2.3790.2572698,36817-Nov-200502:45x64SP1Not Applicable
Stclient.dll2001.12.4720.2572101,88817-Nov-200502:45x64SP1Not Applicable
Txflog.dll2001.12.4720.2572180,22417-Nov-200502:45x64SP1Not Applicable
Wcatsrv.dll2001.12.4720.2572273,92017-Nov-200502:45x86SP1WOW
Wcatsrvut.dll2001.12.4720.2572619,52017-Nov-200502:45x86SP1WOW
Wclbcatex.dll2001.12.4720.2572104,96017-Nov-200502:45x86SP1WOW
Wclbcatq.dll2001.12.4720.2572514,04817-Nov-200502:45x86SP1WOW
Wcolbact.dll2001.12.4720.257258,88017-Nov-200502:45x86SP1WOW
Wcomadmin.dll2001.12.4720.2572196,60817-Nov-200502:45x86SP1WOW
Wcomsvcs.dll2001.12.4720.25721,268,73617-Nov-200502:45x86SP1WOW
Wcomuid.dll2001.12.4720.2572596,48017-Nov-200502:45x86SP1WOW
Wes.dll2001.12.4720.2572238,59217-Nov-200502:45x86SP1WOW
Wmsdtcprx.dll2001.12.4720.2572470,52817-Nov-200502:45x86SP1WOW
Wmsdtcuiu.dll2001.12.4720.2572165,88817-Nov-200502:45x86SP1WOW
Wmtxclu.dll2001.12.4720.257278,84817-Nov-200502:45x86SP1WOW
Wmtxdm.dll2001.12.4720.257220,99217-Nov-200502:45x86SP1WOW
Wmtxoci.dll2001.12.4720.2572111,10417-Nov-200502:45x86SP1WOW
Wole32.dll5.2.3790.25721,247,23217-Nov-200502:45x86SP1WOW
Wolecli32.dll5.2.3790.257275,77617-Nov-200502:45Not ApplicableSP1WOW
Wolecnv32.dll5.2.3790.257238,91217-Nov-200502:45x86SP1WOW
Wstclient.dll2001.12.4720.257264,00017-Nov-200502:45x86SP1WOW
Wtxflog.dll2001.12.4720.257298,81617-Nov-200502:45x86SP1WOW
Windows Server 2003, x86
File nameFile versionFile sizeDateTime
Catsrv.dll2001.12.4720.445258,56017-Nov-200503:09
Catsrvut.dll2001.12.4720.445584,19217-Nov-200503:09
Clbcatex.dll2001.12.4720.44598,30417-Nov-200503:09
Clbcatq.dll2001.12.4720.445490,49617-Nov-200503:09
Colbact.dll2001.12.4720.44556,83217-Nov-200503:09
Comadmin.dll2001.12.4720.445189,44017-Nov-200503:09
Comrepl.dll2001.12.4720.44586,52817-Nov-200503:09
Comsvcs.dll2001.12.4720.4451,209,34417-Nov-200503:09
Comuid.dll2001.12.4720.445565,24817-Nov-200503:09
Es.dll2001.12.4720.445226,81617-Nov-200503:09
Msdtcprx.dll2001.12.4720.445445,95217-Nov-200503:09
Msdtctm.dll2001.12.4720.445965,12017-Nov-200503:09
Msdtcuiu.dll2001.12.4720.445160,76817-Nov-200503:09
Mtxclu.dll2001.12.4720.44576,28817-Nov-200503:09
Mtxdm.dll2001.12.4720.44518,94417-Nov-200503:09
Mtxoci.dll2001.12.4720.445109,05617-Nov-200503:09
Ole32.dll5.2.3790.4451,193,98417-Nov-200503:09
Olecli32.dll5.2.3790.44572,19217-Nov-200503:09
Olecnv32.dll5.2.3790.44536,35217-Nov-200503:09
Rpcproxy.dll5.2.3790.14126,11216-Mar-200403:17
Rpcrt4.dll5.2.3790.141659,96816-Mar-200403:17
Rpcss.dll5.2.3790.445296,96017-Nov-200503:09
Stclient.dll2001.12.4720.44560,41617-Nov-200503:09
Txflog.dll2001.12.4720.44595,23217-Nov-200503:09
Windows Server 2003 SP1, x86
File nameFile versionFile sizeDateTimePlatformSP requirement
Catsrv.dll2001.12.4720.2572273,92017-Nov-200503:20x86SP1
Catsrvut.dll2001.12.4720.2572619,52017-Nov-200503:20x86SP1
Clbcatex.dll2001.12.4720.2572104,96017-Nov-200503:20x86SP1
Clbcatq.dll2001.12.4720.2572514,04817-Nov-200503:20x86SP1
Colbact.dll2001.12.4720.257258,88017-Nov-200503:20x86SP1
Comadmin.dll2001.12.4720.2572196,60817-Nov-200503:20x86SP1
Comrepl.dll2001.12.4720.257288,57617-Nov-200503:20x86SP1
Comsvcs.dll2001.12.4720.25721,268,73617-Nov-200503:20x86SP1
Comuid.dll2001.12.4720.2572596,48017-Nov-200503:20x86SP1
Es.dll2001.12.4720.2572238,59217-Nov-200503:20x86SP1
Msdtcprx.dll2001.12.4720.2572470,52817-Nov-200503:20x86SP1
Msdtctm.dll2001.12.4720.25721,009,66417-Nov-200503:20x86SP1
Msdtcuiu.dll2001.12.4720.2572165,88817-Nov-200503:20x86SP1
Mtxclu.dll2001.12.4720.257278,84817-Nov-200503:20x86SP1
Mtxdm.dll2001.12.4720.257220,99217-Nov-200503:20x86SP1
Mtxoci.dll2001.12.4720.2572111,10417-Nov-200503:20x86SP1
Ole32.dll5.2.3790.25721,247,23217-Nov-200503:20x86SP1
Olecli32.dll5.2.3790.257275,77617-Nov-200503:20Not ApplicableSP1
Olecnv32.dll5.2.3790.257238,91217-Nov-200503:20x86SP1
Rpcss.dll5.2.3790.2572421,88817-Nov-200503:20x86SP1
Stclient.dll2001.12.4720.257264,00017-Nov-200503:20x86SP1
Txflog.dll2001.12.4720.257298,81617-Nov-200503:20x86SP1
Workaround
To work around this problem, restart the computer.
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Server 2003 Service Pack 2.
More information
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Properties

Article ID: 904388 - Last Review: 01/17/2015 11:24:43 - Revision: 6.0

  • Microsoft COM+ 1.5
  • kbnosurvey kbarchive kbmdd kbwinserv2003sp2fix kbqfe kbfix kbbug KB904388
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