You receive a "Norton AntiVirus 2005 does not support the repair feature" error message when you start an Office program

Support for Office 2003 has ended

Microsoft ended support for Office 2003 on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

This article has been archived. It is offered "as is" and will no longer be updated.
When you start any one of the Microsoft Office 2003 programs that are listed in the "Applies to" section, you receive the following error message:
Norton AntiVirus 2005 does not support the repair feature. Please uninstall and reinstall.
This issue occurs when the Norton Dynamic Link Library (DLL) is loaded.
To resolve this issue, visit the following Symantec Web site: In the Search box, type 2004090712504306, and then click Message: "Norton AntiVirus 2005 does not support the repair feature." to locate the latest information from Symantec about this issue. For more information about the Norton AntiVirus or Norton SystemWorks software, see the product documentation.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
More information
For more information about how to use Office programs together with the Norton AntiVirus Office plug-in, click the following article number to view the article in the Microsoft Knowledge Base:
329820How to use Office programs with the Norton AntiVirus Office plug-in
OFF2003 ACC2007 XL2007 OL2007 PPT2007 IP2007 SPD2007 PRJ2007 PUB2007 SPD2007 VSO2007 WD2007 OFF2007 OneNote2007

Article ID: 904427 - Last Review: 01/16/2015 09:05:42 - Revision: 3.0

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