FIX: Statistics may not display correctly for some COM+ applications on a computer that is running Windows Server 2003

Support for Windows Server 2003 ended on July 14, 2015

Microsoft ended support for Windows Server 2003 on July 14, 2015. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

This article has been archived. It is offered "as is" and will no longer be updated.
SYMPTOMS
Statistics may not display correctly for some Microsoft COM+ applications on a computer that is running Microsoft Windows Server 2003. If you experience this issue, you may see the following symptoms:
  • The process id and the component statistics are not displayed in Component Services for some COM+ applications that are running on the affected computer.
  • If the statistics are not displayed for a COM+ application that Microsoft Application Center Component Load Balancing (CLB) uses, all activation requests are routed to the affected computer.
  • The COM+ System Application service may unexpectedly quit (crash) on the affected computer. When this symptom occurs, an event may be logged in the Application log. This event will have a call stack that is similar to the following:

    comsvcs!CLinkable::InsertBefore+0x12
    comsvcs!Map<_GUID,CDataPerCLSID*,HashGUID,CFailFastingAllocator>::newAssoc+0x4f
    comsvcs!Map<_GUID,CDataPerCLSID *,HashGUID,CFailFastingAllocator>::add+0x52
    comsvcs!CTrackerServerImpl::PushAppData+0x366
    comsvcs!CTrackerServer::PushAppData+0x29

CAUSE
This problem occurs because race conditions corrupt the hash table that is used for COM+ statistics.
RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003

Hotfix rollup package information

This issue is fixed in the COM+ hotfix rollup package that is discussed in Microsoft Knowledge Base article 910730. For more information about the hotfix rollup package, click the following article number to view the article in the Microsoft Knowledge Base:
910730 Availability of Windows Server 2003 Post-Service Pack 1 COM+ 1.5 Hotfix Rollup Package 7
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Server 2003 Service Pack 2.
MORE INFORMATION
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
REFERENCES
For more information about Application Center 2000 CLB, visit the following Microsoft TechNet Web site:For more information about COM+ glossary terms, visit the following Microsoft Developer Network (MSDN) Web site:
Properties

Article ID: 905430 - Last Review: 01/15/2015 08:13:21 - Revision: 2.5

  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise x64 Edition
  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
  • Microsoft Windows Server 2003, Standard x64 Edition
  • Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
  • Microsoft Windows Server 2003, Datacenter x64 Edition
  • Microsoft Windows Server 2003, Web Edition
  • Microsoft Application Center 2000 Standard Edition
  • kbnosurvey kbarchive kbwinserv2003sp2fix kbhotfixrollup kbcomservices kbfix kbbug kbqfe KB905430
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