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A Windows Server 2003-based terminal server in a forest cannot obtain a license from a license server in a different forest

Support for Windows Server 2003 ended on July 14, 2015

Microsoft ended support for Windows Server 2003 on July 14, 2015. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

SYMPTOMS
A Microsoft Windows Server 2003-based server that has Terminal Server enabled and that is located in a forest cannot obtain a license from a Terminal Server license server that is located in a different forest when those forests are connected by an external trust.

Note External trusts only support NTLM authentication. External trusts are also known as "down-level trusts" or "Microsoft Windows NT Server 4.0 trusts."
CAUSE
This problem occurs because Terminal Server cannot obtain a license when NTLM is used for authentication.
RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2003, 32-bit x86-based versions
File nameFile versionFile sizeDateTimePlatform
Mstlsapi.dll5.2.3790.385106,49610-Aug-200503:02x86

Windows Server 2003, 32-bit x86-based versions with Service Pack 1
File nameFile versionFile sizeDateTimePlatform
Mstlsapi.dll5.2.3790.2505118,27210-Aug-200503:13x86

Windows Server 2003, 64-bit Itanium-based versions
File nameFile versionFile sizeDateTimePlatformService branch
Mstlsapi.dll5.2.3790.385316,41609-Aug-200513:09IA-64Not Applicable
Wmstlsapi.dll5.2.3790.385106,49609-Aug-200513:09x86WOW

Windows Server 2003, 64-bit Itanium-based versions with Service Pack 1
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Mstlsapi.dll5.2.3790.2505347,64809-Aug-200513:09IA-64SP1Not Applicable
Wmstlsapi.dll5.2.3790.2505118,27209-Aug-200513:09x86SP1WOW

Windows Server 2003, 64-bit x64-based versions
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Mstlsapi.dll5.2.3790.2505190,97609-Aug-200513:09x64SP1Not Applicable
Wmstlsapi.dll5.2.3790.2505118,27209-Aug-200513:09x86SP1WOW
WORKAROUND
To work around this problem, use either of the following methods.

Method 1

Install a Terminal Server license server in the same domain or forest as the Terminal Server that is requesting the license.

For more information about license server roles, visit the following Microsoft Web site:For more information about where to install license servers for each role, visit the following Microsoft Web site:

Method 2

Create a forest trust that supports Kerberos authentication between the two forests.

For more information about forest trusts, visit the following Microsoft Web site:
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Server 2003 Service Pack 2.
MORE INFORMATION
For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
279561 How to override the license server discovery process in Windows Server 2003 Terminal Services
Properties

Article ID: 905687 - Last Review: 10/09/2011 10:19:00 - Revision: 5.0

  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
  • Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  • Microsoft Windows Server 2003, Web Edition
  • Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
  • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
  • Microsoft Windows Server 2003 Service Pack 1
  • Microsoft Windows Server 2003, Standard x64 Edition
  • Microsoft Windows Server 2003, Datacenter x64 Edition
  • Microsoft Windows Server 2003, Enterprise x64 Edition
  • kbautohotfix kbwinserv2003sp2fix kbbug kbfix kbwinserv2003presp1fix kbHotfixServer kbqfe KB905687
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