Article ID: 905726 - View products that this article applies to.
After you install a Microsoft Office service pack or an Office update, you are unexpectedly prompted to restart the computer.
This issue may occur if the service pack or the update must modify a file that is currently being used. The file may be used by a program that is running when you install the service pack or the update. Sometimes, the program that is using the file is not an Office program.
This issue may occur if any one or more of the following conditions are true:
Before you install the service pack or the update, quit any program or service that is running that may interfere with the installation of the service pack or the update.
The following methods provide information about how to quit some of the most common programs and services that may cause this issue to occur. Use the following methods depending on your situation.
How to quit ActiveSyncTo quit ActiveSync, end the Wcescomm.exe process. To end the Wcescomm.exe process, see the "How to end a process for a program that is running in the background" section.
Note A user or device that is connected to the service will be disconnected when you end the process.
How to quit an Office programTo quit an Office program, click Exit on the File menu. If the Office program is not visible on the screen, press ALT+TAB to switch to the Office program. Alternatively, click the taskbar button of the Office program.
Note A process of an Office program may continue to run in the background if a problem causes the program to close abnormally. If you suspect that a process of an Office program is running in the background, end the process. To do this, see the "How to end a process for a program that is running in the background" section.
How to quit Communicator 2005 or Communicator 2007To quit Communicator 2005 or Communicator 2007, sign out of Communicator, close the program, and then exit the program. To do this, follow these steps:
How to end a process for a program that is running in the backgroundImportant Ending a process can cause unwanted results. This includes system instability and a loss of data. When you end a process, it is not given the chance to save its state or other data before the process is ended.
To end a process of a program that is running in the background, use one of the following methods.
Method 1: Use Task ManagerTo use Task Manager to end a process, follow these steps:
Method 2: Use the Taskkill commandTo use the Taskkill command to end a process, follow these steps:
How to prevent the computer from unexpectedly restarting when you deploy an Office service pack or an Office updateIf you are an administrator who is deploying an Office service pack or an Office update, you can use a script to quit programs or services that may interfere with the installation of the service pack or the update.
Microsoft provides programming examples for illustration only, without warranty either expressed or implied. This includes, but is not limited to, the implied warranties of merchantability or fitness for a particular purpose. This article assumes that you are familiar with the programming language that is being demonstrated and with the tools that are used to create and to debug procedures. Microsoft support engineers can help explain the functionality of a particular procedure. However, they will not modify these examples to provide added functionality or construct procedures to meet your specific requirements.
To use a script to quit programs or services, create a script that is similar to the following script.
Frequently, the installation of an Office service pack or an Office update does not require you to restart the computer. However, there are scenarios in which you must restart the computer.
If you must restart the computer after you install an Office service pack or an Office update, the restart information will be included in the documentation that accompanies the Office service pack or the Office update.
Article ID: 905726 - Last Review: November 30, 2007 - Revision: 4.8