An error occurs when you try to synchronize the offline address list on an Exchange Server server while you are using Outlook 2003: "0x8004010F"

Symptoms
When you try to use Microsoft Office Outlook 2003 to synchronize the offline address list on a server that is running Microsoft Exchange Server 2010, Exchange Server 2007, or Exchange Server 2003, you receive the following error message in the Sync Issues folder:
0x8004010F An object could not be found
After you receive this error message in the Sync Issues folder, if you try use Outlook 2003 to send an email message, you receive the following error message: 
Task 'Microsoft Exchange Server' reported error (0x8004010F): 'The operation failed. An object could not be found.'
Cause
This problem may occur in either of the following scenarios:
  • When you view Properties in the Address lists setting in Exchange System Manager and one of the following conditions is true:
    • The offline address book list object has a missing address list.
    • The offline address book list object has an incorrect address list.
  • When you view Properties in the Offline address list setting in Exchange System Manager and one of the following conditions is true:
    • The offline address book list object has a missing address list.
    • The offline address book list object has an incorrect address list.
Resolution
To resolve this problem, use one of the following methods.

Method 1

Use this method to resolve this problem when you view Properties in the Address lists setting in Exchange System Manager.

Click here to expand the steps for Exchange Server 2003

  1. In Exchange System Manager, expand the Recipients container.
  2. Click the Offline Address Lists container.
  3. On the right side of the pane, right-click the offline address list object, and then click Properties.
  4. On the General tab, verify that a valid address list is populated under Address lists. If a valid address list is not populated under Address lists, you must add one.

    NoteNote The default address is the global address list.
  5. Click OK.
  6. Right-click the offline address list object again, and then click Set as New Default if the offline address list object is not set.
  7. If you made any changes, right-click the offline address list object again, and then click Rebuild.
Click here to expand the steps for Exchange Server 2007

  1. In Exchange Management Console, expand Server Configuration, and then click Mailbox.
  2. In the Database Management window, right-click Properties on the mailbox store.
  3. Click the Client Settings tab, click Browse, and then click the appropriate offline address book.
  4. Click OK two times.

Method 2

Use this method to resolve this problem when you view Properties in the Offline address list setting in Exchange System Manager.

Click here to expand the steps for Exchange Server 2003

  1. In Exchange System Manager, click Properties for the mailbox store, and then verify that the offline address list is populated with a valid offline address list object in Offline address list on the General tab.

    NoteNote If the offline address list is not populated with a valid offline address list object, click Browse to select a valid offline address list object.
  2. Send an email message from Outlook 2003.

    NoteNote In Outlook 2003, you may have to log off and log on again for a valid test.
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Additional Resources
XCCC
गुण

आलेख ID: 905813 - पिछली समीक्षा: 09/03/2013 03:52:00 - संशोधन: 7.0

Microsoft Exchange Server 2003 Standard Edition, Microsoft Exchange Server 2003 Enterprise Edition, Microsoft Exchange Server 2007 Enterprise Edition, Microsoft Exchange Server 2007 Standard Edition, Microsoft Exchange Server 2010 Enterprise, Microsoft Exchange Server 2010 Standard

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