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FIX: An access violation occurs in a COM+ based application, and the generic COM+ event ID 4786 is logged in the Application log in Windows Server 2003

Support for Windows Server 2003 ended on July 14, 2015

Microsoft ended support for Windows Server 2003 on July 14, 2015. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

SYMPTOMS
On a computer that is running Microsoft Windows Server 2003, an access violation occurs in a Microsoft COM+ based application. Additionally, the following events are logged in the Application log:

Event 1


Event Type: Error
Event Source: Application
ErrorEvent ID: 1000
Date: <Date>
Time: <Time>
User: N/A
Computer: ComputerName
Description:Faulting application dllhost.exe, version 5.2.3790.0, faulting module scrrun.dll, version 5.6.0.8515, fault address 0x0000152b.

Event 2


Event Type: Error
Event Source: COM+
Event ID: 4786
Date: <Date>
Time: <Time>
User: N/A
Computer: ComputerName
Description:The system has called a custom component and that component has failed and generated an exception. This indicates a problem with the custom component. Notify the developer of this component that a failure has occurred and provide them with the information below.
Component Prog ID:
Server Application ID: {CADFDCA6-2B35-4E63-A4E3-9708C0C0B53A}
Server Application Instance ID: {2E6170B4-D19E-4D16-81B9-02C7D4B8E71C}
Server Application Name: API
The serious nature of this error has caused the process to terminate.
Exception: C0000005
Address: 0x7354152B
Call Stack:
scrrun!DllCanUnloadNow + 0x123
scrrun!DoOpenPipeStream + 0x1212
ole32!CoCreateInstance + 0xba
ole32!CoFreeAllLibraries + 0x2aa

Event 3


Event Type: Information
Event Source: COM+
Event ID: 777
Date: <Date>
Time: <Time>
User: N/A
Computer: ComputerName
Description:Application image successfully dumped.C:\WINDOWS\system32\com\dmp\{FAFE2D58-DDFF-4E1D-911B-7B9A06B0F24C}_2005_07_07_17_10_01.dmp
Server Application ID: {CADFDCA6-2B35-4E63-A4E3-9708C0C0B53A}
Server Application Instance ID: {2E6170B4-D19E-4D16-81B9-02C7D4B8E71C}
Server Application Name: API
Comsvcs.dll file version: ENU 2001.12.4720.130 shp

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Windows Server 2003 Service Pack 1 (SP1) installed on the computer.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows Server 2003, 32-bit versions
   Date         Time   Version     Size     File name   ---------------------------------------------------   08-Sep-2005  05:29  5.6.0.8830  151,552  Scrrun.dll
Windows Server 2003, 64-bit version
   Date         Time   Version     Size     File name    Platform   --------------------------------------------------------------   08-Sep-2005  06:17  5.6.0.8830  269,312  Scrrun.dll   x64   08-Sep-2005  06:17  5.6.0.8830  151,552  Wscrrun.dll  x86
Windows Server 2003, IA-64 bit version
   Date         Time   Version     Size     File name    Platform   --------------------------------------------------------------   08-Sep-2005  06:17  5.6.0.8830  398,848  Scrrun.dll   IA-64   08-Sep-2005  06:17  5.6.0.8830  151,552  Wscrrun.dll  x86
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Server 2003 Service Pack 2.
MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
script, scripting
Properties

Article ID: 906092 - Last Review: 09/28/2011 16:07:00 - Revision: 3.0

  • Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
  • Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
  • Microsoft Windows Server 2003, Datacenter x64 Edition
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
  • Microsoft Windows Server 2003, Enterprise x64 Edition
  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
  • Microsoft Windows Server 2003, Standard x64 Edition
  • kbautohotfix kbwinserv2003sp2fix kbtshoot kbfix kbbug kbhotfixserver kbqfe KB906092
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