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Error message on a Windows Server 2003-based computer: "STOP 0x0000007E"

Support for Windows Server 2003 ended on July 14, 2015

Microsoft ended support for Windows Server 2003 on July 14, 2015. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

SYMPTOMS
On a Microsoft Windows Server 2003-based computer, you receive the following Stop error message:
STOP 0x0000007E (0xC0000005, parameter2 , parameter3 , parameter4 )
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Notes
  • Not all "STOP 0x0000007E" error messages are caused by the problem that is described in this article.
  • The results of a Stop error may vary, depending on the computer's system failure settings.
  • The parameter values in this error message may vary, depending on the computer's configuration. However, in this particular instance, the first parameter is always "C0000005."
CAUSE
This problem occurs because the Mrxsmb.sys file does not increment the reference count when you post a work context to perform a reconnect.
RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

Because of file dependencies, this hotfix requires Microsoft Windows Server 2003 Service Pack 1.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2003, 32-bit versions with Service Pack 1
File nameFile versionFile sizeDateTimePlatform
Mrxsmb.sys5.2.3790.2507436,22412-Aug-200503:21x86
Windows Server 2003, x64-based versions with Service Pack 1
File nameFile versionFile sizeDateTimePlatform
Mrxsmb.sys5.2.3790.2507784,38412-Aug-200500:20x64
Windows Server 2003, Itanium-based versions with Service Pack 1
File nameFile versionFile sizeDateTimePlatform
Mrxsmb.sys5.2.3790.25071,168,38412-Aug-200500:20IA-64
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Server 2003 Service Pack 2.
MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Properties

Article ID: 906099 - Last Review: 10/09/2011 10:02:00 - Revision: 3.0

  • Microsoft Windows Server 2003 Service Pack 1
  • kbautohotfix kbwinserv2003sp2fix kbbug kbfix kbqfe KB906099
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