Article ID: 906510 - View products that this article applies to.
After you press CTRL+ALT+DELETE to log on to a Microsoft Windows Server 2003-based computer, the logon screen turns black. Although you cannot see what you are typing, you can successfully log on to the Windows Server 2003-based computer. Then, after you successfully log on, the screen becomes visible.
Note This symptom may occur on both the terminal server sessions and the local console. Additionally, this symptom occurs even if you start the computer in Safe mode.
This issue occurs if all the values under the following registry subkey are set to "0 0 0":
HKEY_USERS\.Default\Control Panel\ColorsNote The value data "0 0 0" means black.
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/322756/ )How to back up and restore the registry in Windows
To work around this issue, perform the following procedures.
Export the registry subkey from another Windows Server 2003-based computer
Import the registry subkey into the affected computer
The value data for color registry values are in the xxx yyy zzz format, where xxx yyy zzz represents the red-green-blue (RGB) values for a color. For example, 0 0 0 is solid black and 255 255 255 is solid white. The following table lists the default values for the HKEY_USERS\.Default\Control Panel\Colors registry subkey.
Collapse this tableExpand this table
Article ID: 906510 - Last Review: February 15, 2008 - Revision: 3.1