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When you use Internet Explorer on a Windows XP-based computer, Internet Explorer may take 8 to 11 seconds to open a Web page

Support for Windows XP has ended

Microsoft ended support for Windows XP on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

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When you use Microsoft Internet Explorer on a Microsoft Windows XP-based computer, Internet Explorer may take 8 to 11 seconds to open a Web page on the first try. This delay does not occur on subsequent tries.

Note This problem may occur when you use Internet Explorer together with the Web Proxy Automatic Discovery (WPAD) feature.
When the DHCP Client service code first runs, it does not correctly process the Dynamic Host Configuration Protocol (DHCP) inform messages that are used by the WPAD feature. The WPAD feature uses the DHCP inform messages to retrieve information from a DHCP server. Therefore, Internet Explorer is slow the first time it opens a Web page that uses the WPAD feature. Subsequent delays do not occur because the information is retrieved and cached for later use.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


No prerequisites are required.

Restart requirement

You have to restart the DHCP Client service after you apply this hotfix. Also, make sure to stop the DHCP Client service before you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
File nameFile versionFile sizeDateTimePlatform

More information
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Article ID: 906650 - Last Review: 01/16/2015 17:41:00 - Revision: 4.0

Microsoft Windows XP Professional

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