When you try to play certain content from Online Spotlight in Microsoft Windows XP Media Center Edition 2004, you may experience any of the following symptoms:
The screen is black, and you do not hear any audio.
You receive an error message that resembles the following:
The file type is not recognized and cannot be played. Either the correct codec (a file to compress/decompress audio or video) is not installed or the file is corrupt.
This issue occurs if the content contains links to Advanced Stream Redirector (ASX) files.The issue occurs because Media Center Edition 2004 does not support ASX files.
Note ASX files are supported in Microsoft Windows XP Media Center Edition 2005 or in later versions.
Media Center Technical Support
Because Microsoft Windows XP Media Center Edition was included with your hardware device or system, the hardware manufacturer provides technical support and assistance for this software. Your manufacturer may have customized the installation with unique components such as specific device drivers and optional settings to maximize the performance of that manufacturer's hardware. If you require technical help with Windows XP Media Center Edition, contact your manufacturer directly because the manufacturer is best qualified to support the software that the manufacturer has installed on the hardware.