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Microsoft has released the Office XP post-Service Pack 3 hotfix package for Microsoft Office XP. This article describes the following items about the hotfix package:
Issue that the hotfix package fixes
Prerequisites for installing the hotfix package
Information about whether you must restart the computer after you install the hotfix package
Information about whether the hotfix package is replaced by any other hotfix package
Information about whether you must make any registry changes to use one or more of the hotfixes in the package
Files that the hotfix package contains
This article describes the Microsoft Office XP issue that is fixed in the Office XP post-Service Pack 3 hotfix package that is dated October 5, 2005.
Issue that the hotfix package fixes
This hotfix package fixes the following issue that was not previously documented in a Microsoft Knowledge Base article:
When you try to perform one of the following actions in an Office XP program, the Office XP program may temporarily stop responding:
Open a document
Save a document
Insert an object into a document
Additionally, you receive an error message that is similar to the following error message:
Microsoft Office Outlook has encountered a problem and needs to close. We are sorry for the inconvenience.
To see what data this error report contains, click here.
When you view the data in the error report, the report contains an error signature that is similar to one of the following error signatures:
Additionally, other program versions, module versions, and offsets are possible.
This problem occurs if all the following conditions are true:
The My Documents folder and the Desktop folder have been redirected to a network location.
The network share is offline.
You use an Office XP dialog box that displays a window that contains folders and files.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
The optimized version and the full-file version of this hotfix is a post-Office XP Service Pack 3 (SP3) hotfix. To install the hotfix, you must have Microsoft Office XP Service Pack 3 (SP3) installed.
For more information about Office XP SP3, click the following article number to view the article in the Microsoft Knowledge Base:
832671 Description of Microsoft Office XP Service Pack 3
The optimized version of this hotfix requires Microsoft Windows Installer version 2.0 or a later version.
For more information about the Windows Installer requirement, click the following article number to view the article in the Microsoft Knowledge Base:
330537 Office XP updates and patches released after September 2002 may require Windows Installer 2.0
The full-file version of this hotfix is also the administrative version of this hotfix.
You do not have to restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix is not replaced by any later hotfix.
You do not have to create or to modify any registry keys to enable the hotfix that this package contains.
Hotfix file information
This hotfix contains only those files that are required to correct the issues that this article lists. This hotfix may not contain all the files that you must have to fully update a product to the latest build.
The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
After you install the hotfix, the global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table.
Note For more information about how to install this hotfix, see the Readme.txt file that is included in the package.
For more information about the terminology that Microsoft uses for software that is corrected after it is released, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Microsoft Office XP Standard Edition, Microsoft Office XP Small Business Edition, Microsoft Office XP Developer Edition, Microsoft Access 2002 Standard Edition, Microsoft Excel 2002 Standard Edition, Microsoft FrontPage 2002 Standard Edition, Microsoft Outlook 2002 Standard Edition, Microsoft PowerPoint 2002 Standard Edition, Microsoft Publisher 2002 Standard Edition, Microsoft Word 2002