You receive an error message "An older version of the Microsoft Database Daemon is running" or "An unexpected error occurred while trying to load the Microsoft Framework library" after you install Office 2004 for Mac SP2

This article has been archived. It is offered "as is" and will no longer be updated.
SYMPTOMS
After you install Microsoft Office 2004 for Mac Service Pack 2 (SP2), you experience the following symptoms:  

When you start Microsoft Entourage 2004 for Mac, you receive the following error message:

An older version of the Microsoft Database Daemon is running. To open Entourage, first delete the daemon from the Startup items, and then restart the computer. For more information, see Mac OS Help.


When you start Microsoft Excel 2004 for Mac, Microsoft PowerPoint 2004 for Mac, or Microsoft Word 2004 for Mac, you receive the following error message: 

An unexpected error occured while trying to load the Microsoft Framework Library.
RESOLUTION
To resolve this problem, perform one of the following actions:
  1. Restart the computer.
  2. Download and install all Office 2004 updates: http://www.microsoft.com/mac/downloads.mspx . Under the "Browse for downloads" section, click Office 2004. Download all the available updates. 
Note: You can download all Office 2004 updates using the Microsoft AutoUpdate, click here to learn more. 
STATUS
Microsoft has confirmed that this is a problem in the initial release of Office 2004 for Mac SP2. This bug was corrected in the updated release of Office 2004 for Mac SP2.
MORE INFORMATION
For more information about how to obtain the latest service pack for Office 2004 for Mac, click the following article number to view the article in the Microsoft Knowledge Base:
323601 How to obtain the latest version of a Microsoft product for a Macintosh computer
office2004 office2k4 off2004 off2k4 macoffice2004 macoffice2k4 macoff2004 macoff2k4 entourage2004 entourage2k4 ent2004 ent2k4 excel2004 excel2k4 xl2004 xl2k4 powerpoint2004 powerpoint2k4 ppt2004 ppt2k4 word2004 word2k4 wd2004 wd2k4
Properties

Article ID: 908466 - Last Review: 12/09/2015 03:23:47 - Revision: 11.0

Microsoft Office 2004 for Mac Standard Edition, Microsoft Excel 2004 for Mac, Microsoft PowerPoint 2004 for Mac, Microsoft Word 2004 for Mac, Microsoft Entourage 2004 for Mac

  • kbnosurvey kbarchive dftsdahomeportal kberrmsg kbtshoot kbsetup kbprb KB908466
Feedback