Article ID: 908835 - View products that this article applies to.
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When you put your finger on the receiver of the Microsoft Fingerprint Reader to unlock the computer, the computer is not unlocked, and you are not logged onto the computer.
This issue may occur when the following conditions are true:
To resolve this issue, update the computer that is running Microsoft Windows XP to Microsoft Windows XP Service Pack 2 (SP2).
For more information about Windows XP SP2, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/322389/ )How to obtain the latest Windows XP service pack
For more information about a similar issue, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/813301/ )Biometric logon may not work after resuming from standby or hibernate
(https://support.microsoft.com/kb/307274/ )Windows stops responding during Windows XP shutdown
For more information about the Microsoft Fingerprint Reader products, visit the following Microsoft Web site:
Article ID: 908835 - Last Review: January 16, 2015 - Revision: 4.0