The Mshta.exe process does not close when you exit an HTML application that is published on a Terminal Server that is running Windows Server 2003

Support for Windows Server 2003 ended on July 14, 2015

Microsoft ended support for Windows Server 2003 on July 14, 2015. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

SYMPTOMS
From a remote desktop session, you exit a Microsoft HTML application (HTA) that is published as a program on a Terminal Server. The Terminal Server is running Microsoft Windows Server 2003. After you exit the HTA program, it may appear to close. However, the Mshta.exe process that runs the HTA program does not close, although the process stops responding.
CAUSE
This problem occurs because the Mshtml.dll file does not receive the correct Windows message to close. This problem occurs when an HTA is run as a published program in a Terminal Services environment.
RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart Terminal Services on the Windows Server 2003-based computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows Server 2003, x86-based versions
File nameFile versionFile sizeDateTimePlatform
Mshtml.dll6.0.3790.4432,934,27212-Nov-200502:49x86
Windows Server 2003, Itanium-based versions
File nameFile versionFile sizeDateTimePlatformService branch
Mshtml.dll6.0.3790.4438,241,66411-Nov-200513:16IA-64RTMQFE
Wmshtml.dll6.0.3790.4432,934,27211-Nov-200513:19x86WOW
MORE INFORMATION

Steps to reproduce the problem

To reproduce this problem, save the following code to a file that is named Test.hta. After you do this, use a remote desktop Terminal Services session to host the Test.hta file as a published program under the Mshta.exe process.
<HTML><HEAD><title>System2 UAT</title><HTA:Application Border = Thin BorderStyle = Complex ShowInTaskBar = Yes MaximizeButton = No MinimizeButton = Yes Scroll = No BorderStyle = Static Selection = No Caption = Yes Navigable = Yes></HEAD><Script Language ="VBScript"> Sub window_OnLoad Window.ResizeTo 500,500 document.all.FrameArea.innerHTML = "<iFrame ID=Test width=500 height=100 src=""c:\shortcuts""></iFrame>" ' document.all.test.src = "file:///c:\shortcuts"End Sub Sub window_onunload MsgBox "Thank you for using the System today!",vbOkOnly+vbInformation,"Goodbye!"End Sub Function LogOff() document.all.FrameArea.innerHTML = "Bye Now" window.closeEnd Function </Script> <BODY> <input type=BUTTON value="Log Off Now" ID="Exit" onClick="Logoff()"> <BR><BR> <HR> <DIV ID="FrameArea"> </DIV></BODY></HTML>
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Properties

Article ID: 909096 - Last Review: 10/09/2011 08:58:00 - Revision: 2.0

Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems, Microsoft Windows Server 2003, Enterprise Edition (32-bit x86), Microsoft Windows Server 2003, Standard Edition (32-bit x86)

  • kbautohotfix kbqfe kbhotfixserver kbwinserv2003presp1fix kbbug kbfix KB909096
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