Article ID: 909985
You configure Group Policy Software Installation in a Group Policy object (GPO) to install and remove software for users who have roaming profiles on Microsoft Windows XP-based client computers. However, you may notice that Group Policy Software Installation does not function correctly in certain situations.
For example, you configure Group Policy Software Installation to advertise software for a user who has a roaming profile. Additionally, you configure Group Policy Software Installation to remove the software when it falls out of the scope of the GPO for the user. You configure Group Policy Software Installation at the workstation level and at the user level in the GPO. When the user logs on to a Windows XP-based client computer after the advertised software falls out of scope, the software is removed from the computer. However, when the same user logs on to a different Windows XP-based client computer, the software is not removed. Additionally, the user receives the following error message:
ERROR_INSTALL_SOURCE_ABSENT 1612 0x0000064C The installation source for this product is not available. Verify that the source exists and that you can access it.
This problem may occur in certain situations if you use roaming user profiles.
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesYou must have Windows XP Service Pack 1 (SP1) or Windows XP Service Pack 2 (SP2) installed before you apply this hotfix. For more information about how to obtain the latest Windows XP service pack, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/322389/ )How to obtain the latest Windows XP service pack
Restart requirementYou must restart the computer after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace any other hotfixes.
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Collapse this tableExpand this table
Steps to reproduce the problem
(https://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
Article ID: 909985 - Last Review: October 9, 2011 - Revision: 3.0