Error message that you may receive when you try to read help content for the Internet Explorer Pop-up Blocker feature on a Windows XP SP2-based computer that has the MUI Pack installed: "Page could not be displayed"

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Consider the following scenario. You install the Microsoft Windows XP Service Pack 2 (SP2) Multilingual User Interface Pack (MUI) that Microsoft Knowledge Base (KB) article 84165 describes. Then, you try to read the help content for the Microsoft Internet Explorer 6 Pop-up Blocker feature. In this scenario, you may receive the following error message:
Page could not be displayed.
This problem may occur if the Iexplore.chm file that contains the pop-up blocker help content is not correctly updated after you install the MUI Pack. This file is located in the following folders:
  • Folder 1: Drive:\Program Files\Internet Explorer\MUI\lang
  • Folder 2: Drive:\WINDOWS\HELP\MUI\lang
When you try to read the help content, the Iexplore.chm file is loaded from Folder 1 and not from Folder 2.

However, if the MUI Pack only updates the Iexplore.chm file that is located in Folder 2 and not in Folder 1, the Iexplore.chm file will not be loaded and the help content will not display.

Note Drive is a placeholder that represents the hard disk partition where the Windows operating system is installed. Additionally, lang is a placeholder represents a number for the MUI language.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


To apply this hotfix, you must have Windows XP Service Pack 2 (SP2) installed on the computer.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
File nameFile versionFile sizeDateTimePlatform
Inetcpl.cpl6.0.2900.2795360,96012-Nov-200503:55Not Applicable
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Article ID: 910329 - Last Review: 12/09/2015 03:40:53 - Revision: 2.0

Microsoft Internet Explorer 6.0

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