The Sysprep MiniSetup Wizard may stop responding when you run the wizard to install a Microsoft Windows XP with Service Pack 2 image
You notice this problem if the Intel video driver is set up by using the Services.exe -setup command.
- All statically-linked .dll files are initialized.
- The Acgenral.dll file loads the Shell32.dll file.
- The Shell32.dll file loads the Comctl32.dll file even though Services.exe never uses this binary.
- When the svcctrlMain thread for the Shell32.dll file runs a \ function, the svcctrlMain thread transforms into a GUI-mode thread. Additionally, the Services.exe process transforms into a GUI-mode process.
- The svcctrlMain thread stops running when the Services.exe process is still running.
When the Intel device driver co-installer is started in the Services.exe process, the UpdateDriverForPlugAndPlayDevices function calls the Newdev.dll file. The Newdev.dll file runs in the context of Services.exe because it is a plug-and-play process. However, there is no GUI-mode aspect to this process that is visible to the user. Therefore, Newdev.dll creates a silent file that has some default property settings. Then, Newdev.dll tries to run this file silently. However, Newdev.dll cannot run this file silently because Services.exe cannot return to GUI mode.
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesTo apply this hotfix, you must have Windows XP Service Pack 2 with (SP2) installed on the computer. You must have all the latest available Windows updates installed on the computer. You must have the KB883667 hotfix installed on the computer.
Restart requirementYou do not have to restart the computer after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace any other hotfixes.
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
|File name||File version||File size||Date||Time||Platform||SP requirement||Service branch|
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Article ID: 910678 - Last Review: 01/16/2015 01:48:33 - Revision: 4.0
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