Error message when you try to reply to an e-mail message in Microsoft Dynamics CRM: "An error has occurred"

This article has been archived. It is offered "as is" and will no longer be updated.
The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.
Symptoms
When you try to reply to an e-mail message in Microsoft Dynamics CRM, the message body is lost. Additionally, you receive the following error message in the message body:
An error has occurred. Please contact your system administrator.
Cause
This problem may occur if the Subject line of the e-mail message does not contain text.
Resolution
This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 1. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
922815 Update Rollup 1 is available for Microsoft Dynamics CRM 3.0
More information
For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards
crm3 crm30 crm3.0
Properties

Article ID: 911316 - Last Review: 01/15/2015 00:56:59 - Revision: 4.0

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