You are currently offline, waiting for your internet to reconnect

FIX: Digital rights that are set together with the SAP rights may not behave correctly when you deliver licenses for WMDRM-protected content

This article has been archived. It is offered "as is" and will no longer be updated.
When you deliver licenses for Windows Media Digital Rights Management (WMDRM) protected content, digital rights that are set together with the Secure Audio Path (SAP) rights may not behave correctly. For example, the PlayCount right may not decrement correctly in all scenarios.
This issue occurs because the license is not always correctly written back to the license store.
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next release that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.


You must have the update that is described in Microsoft Knowledge Base (KB) article 891122 installed to apply this hotfix. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
891122An update for Windows Media Digital Rights Management-enabled players is available
The following file is available for download from the Microsoft Download Center:
DownloadDownload the WindowsMedia10-KB911854-x86-INTL.exe package now.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
File nameFile versionFile sizeDateTimePlatform
Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section.

Article ID: 911854 - Last Review: 01/16/2015 09:12:35 - Revision: 2.0

Windows Media Player 10, Windows Media Format 9.5 Software Development Kit

  • kbnosurvey kbarchive kbfix kbqfe kbhotfixserver KB911854