Article ID: 911978 - View products that this article applies to.
You try to use a font that is not a TrueType font in Microsoft Office Visio. For example, you try to use a font that has an .otf or .ofn extension. However, Visio does not recognize the font.
Visio 2003 and later versions of the program support only TrueType fonts. TrueType fonts have a .ttf extension. Visio does not support all the fonts that other Microsoft Office programs may support.
To work around this behavior, use a TrueType font with Visio 2003 and later versions of Visio.
The Adobe OpenType format is an extension of the TrueType SFNT format that supports Adobe PostScript font data and new typographic features. Adobe OpenType fonts that contain PostScript data have an .otf extension. However, TrueType-based OpenType fonts have a .ttf extension. For more information about Adobe's OpenType fonts, visit the following Adobe Web site:
http://www.adobe.com/type/opentype/index.htmlMicrosoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
Important Consider the following scenario. You have a Visio drawing that was created in an earlier version of Visio. The Visio drawing contains a font that is not a TrueType font. When you open the drawing in Visio 2003 or a later versions of the program, the name of the original font is displayed in the Font box on the toolbar. However, Visio substitutes the font with the Arial font. The Arial font is a TrueType font. If you want to retain the original font in the Visio drawing, use one of the following methods:
For more information about TrueType fonts, visit the following Microsoft Web site:
http://www.microsoft.com/typography/default.mspxFor more information about fonts that are installed when you install Microsoft Office, click the following article number to view the article in the Microsoft Knowledge Base:
837463For more information about how to troubleshoot a similar issue, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/837463/ )Fonts that are installed with Office
893307The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
(https://support.microsoft.com/kb/893307/ )The text in your Visio 2003 drawing no longer uses a custom font after you save the drawing to a Visio 2002 drawing format
Article ID: 911978 - Last Review: June 20, 2014 - Revision: 4.0