The Subject line of an e-mail activity may contain "&", "<", ">", or """ in Microsoft Dynamics CRM 3.0

This article has been archived. It is offered "as is" and will no longer be updated.
The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.
Symptoms
You add a data field to the Subject line of an e-mail template in Microsoft Dynamics CRM 3.0. If you apply the template to an e-mail activity, the Subject line may show one or more of the following items:
  • &
  • <
  • >
  • "
Cause
This issue may occur when the text that is to be displayed on the Subject line of the e-mail activity contains any one of the following characters:
  • Ampersand (&)
  • Less than (<)
  • Greater than (>)
  • Quotation mark (")
For example, if you add the Account Name data field to the Subject line of an e-mail template and you create an e-mail activity for ABC & Company, the Subject line will contain the following text:
ABC &amp; Company
Resolution
This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 1. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
922815 Update Rollup 1 for Microsoft Dynamics CRM 3.0 is available
This problem is fixed in Update Rollup 1 for Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935731 Update Rollup 1 for Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers is available
More information
For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards
crm3 crm30 crm3.0
Properties

Article ID: 911986 - Last Review: 01/17/2015 09:36:00 - Revision: 5.0

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