Article ID: 913365 - View products that this article applies to.
Consider the following scenario. You are running a Windows XP-based computer. You apply hotfix 908673 to this computer. (Hotfix 908673 is a USB-related hotfix.) Then, you put the computer into either hibernation or standby.
However, after you resume the computer from hibernation or from standby, the hotfix no longer works. Specifically, the USB-related problem that was resolved by hotfix 908673 occurs again after you resume the computer from hibernation or from standby.
This problem occurs because of a bug in the Usbport driver. Therefore, the registry changes that are applied by hotfix 908673 are not retained after the computer is resumed from hibernation or from standby.
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
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Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about hotfix 908673, click the following article number to view the article in the Microsoft Knowledge Base:
908673For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/908673/ )Problems may occur when you try to transfer files to or from a device that is connected to a USB 2.0 hub in Microsoft Windows XP
(https://support.microsoft.com/kb/824684/LN/ )Description of the standard terminology that is used to describe Microsoft software updates
Article ID: 913365 - Last Review: May 9, 2008 - Revision: 3.1