You are currently offline, waiting for your internet to reconnect

Microsoft Internet Explorer 6 may crash when you try to print or to preview a Web page

This article has been archived. It is offered "as is" and will no longer be updated.
Microsoft Internet Explorer 6 may crash when you try to print a Web page or when you try to use the Print Preview option to view a Web page. Additionally, you may notice that there are many nested DIV tags together with the absolute positioning style in the source code of the Web page.

Note Click Source in the View menu in Internet Explorer 6 to view the source code of the Web page. In this case, you may notice that the source code of the Web page contains a clause that resembles the following clause.
 <DIV style=" POSITION: absolute; LEFT: 0; TOP: 0px; HEIGHT: 100px">  <DIV>  <DIV>  'Some objects inside the DIV  </DIV></DIV></DIV>

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


To apply this hotfix, you must have Windows XP Service Pack 2 (SP2) installed.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

Registry information

To use one of the hotfixes in this package, you do not have to make any changes to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows XP Service Pack 2 (SP2), x86-based versions
File nameFile versionFile sizeDateTimePlatformSP requirement
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about the DIV element, visit the following Microsoft Web site:For more information about absolute positioning, visit the following Microsoft Web site:For more information about the standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Call stack information

If use the WinDbg debugger to debug this problem, you may notice call stack information that resembles the following:
(13c.668): Access violation - code c0000005 (first chance)First chance exceptions are reported before any exception handling.This exception may be expected and handled.eax=00000001 ebx=00000000 ecx=00000000 edx=00000000 esi=00000000 edi=01ccdb70eip=7d52b7a9 esp=05dfa58c ebp=05dfa5a8 iopl=0 nv up ei pl zr na po nccs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00010246mshtml!CDispNode::Destroy+0x8:7d52b7a9 395e08 cmp [esi+0x8],ebx ds:0023:00000008=???????? 05dfa590 7d688aa7 mshtml!CDispNode::Destroy+0x805dfa5a8 7d5be143 mshtml!CLayout::DestroyDispNodeArray+0x4205dfa5b4 7d6b36da mshtml!CLayout::Detach+0x2c05dfa5cc 7d5c8722 mshtml!CDisplay::UndoMeasure+0x6605dfa978 7d524ce8 mshtml!CDisplay::RecalcLinesWithMeasurer+0x98005dfaaf8 7d51a7d7 mshtml!CDisplay::RecalcLines+0x6705dfab10 7d51aab0 mshtml!CDisplay::RecalcView+0x6b05dfabb8 7d51b8a8 mshtml!CFlowLayout::CalcTextSize+0x2ee05dfadfc 7d51ef83 mshtml!CFlowLayout::CalcSizeCoreCompat+0xf6405dfae14 7d51e7a2 mshtml!CFlowLayout::CalcSizeCore+0x4105dfae4c 7d51b03d mshtml!CFlowLayout::CalcSizeVirtual+0x17e05dfaf60 7d5489fb mshtml!CLayout::CalcSize+0x22405dfafd4 7d549595 mshtml!CFlowLayout::MeasureSite+0x1e505dfb018 7d5494cc mshtml!CFlowLayout::GetSiteWidth+0x12b05dfb044 7d6ccb8d mshtml!CLSMeasurer::GetSiteWidth+0x8005dfb150 7d5ce99c mshtml!CRecalcLinePtr::AlignObjects+0x30b05dfb1d0 7d526f20 mshtml!CRecalcLinePtr::CalcAlignedSitesAtBOLCore+0x1d705dfb220 7d527b8b mshtml!CRecalcLinePtr::CalcAlignedSitesAtBOL+0xa905dfb2d4 7d526a0e mshtml!CRecalcLinePtr::MeasureLine+0x38405dfb690 7d524ce8 mshtml!CDisplay::RecalcLinesWithMeasurer+0x502

Article ID: 913788 - Last Review: 12/09/2015 04:31:16 - Revision: 3.0

Microsoft Internet Explorer 6.0

  • kbnosurvey kbarchive kbautohotfix kbbug kbfix kbhotfixserver kbqfe kbexpertisebeginner kbexpertiseinter KB913788