Description of the update for Outlook 2003: March 14, 2006

Support for Office 2003 has ended

Microsoft ended support for Office 2003 on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

This article has been archived. It is offered "as is" and will no longer be updated.
Microsoft has released an update for Microsoft Office Outlook 2003. This article contains information about the update.
Microsoft has released an update for Outlook 2003. This update corrects a problem that may occur when you programmatically use the CreateItemFromTemplate method to create a form. This update also includes other fixes for Outlook 2003.
More information

Update details

List of issues that the update fixes

This update for Outlook 2003 (KB913807) fixes the issues that are described in the following Microsoft Knowledge Base articles:
892523 Description of the Outlook 2003 post-Service Pack 2 hotfix package: January 23, 2006
898457 Description of the Outlook 2003 post-Service Pack 2 hotfix package: November 7, 2005
911905 Description of the Outlook 2003 post-Service Pack 2 hotfix package: December 8, 2005
912007 Description of the Outlook 2003 post-Service Pack 2 hotfix package (Dlgsetp.dll): December 19, 2005
912444 Description of the Outlook 2003 post-Service Pack 2 hotfix package: December 15, 2005
913088 Description of the Outlook 2003 post-Service Pack 2 hotfix package: January 6, 2006
913323 Description of the Outlook 2003 post-Service Pack 2 hotfix package: January 11, 2006
913695 Description of the Outlook 2003 post-Service Pack 2 hotfix package: January 23, 2006
913696 Description of the Outlook 2003 post-Service Pack 2 hotfix package: January 23, 2006
892843 Description of the security update for Outlook 2003: January 10, 2006

Known issues

Known issue during installation of the update

The installation log file may incorrectly indicate that not all updates have been installed successfully. This issue occurs when the Olkintl.msp file that is contained in this update has already been installed on the computer. The Olkintl.msp file is part of the update that is documented in the following article in the Microsoft Knowledge Base:
892843 Description of the security update for Outlook 2003: January 10, 2006
The Olkintl.msp file is the same file that was released in KB892943. Therefore, the Olkintl.msp file will not be installed in this case.

Known issue in Outlook 2003 Service Pack 2

When you try to add a delegated user on the Delegates tab in the Outlook options after you added the user and defined the folder permissions, you receive the following error message:
The delegate settings were not saved correctly. Unable to activate send-on-behalf-of list. You do not have sufficient permission to perform this operation on this object.
This also occurs when you try to modify existing delegations.

For delegate access to be assigned successfully, the Write Personal Information must be correct for the SELF account. Additionally, when the user logs on to Exchange Server, Exchange Server must return a domain controller (DC) and a global catalog (GC) that are local to the user account's domain so that the publicDelegates attribute can be written.

For more information about this issue, click the following article number to view the article in the Microsoft Knowledge Base:
813929 A user cannot set another user as a delegate in Outlook
To work around this issue, add Write Personal Information permission to the SELF account on the user who is trying to add the delegate. To do this, follow these steps:
  1. Open Active Directory Users and Computers, and then click Advanced Features if it is not already selected on the View menu.
  2. Expand Your_Server, and then locate the user’s Organizational Unit (OU).
  3. In the right pane, right-click the user who is experiencing the delegate issue, and then click Properties.
  4. Click the Security tab, locate the SELF account, and then click Write Personal Information .
  5. Make sure the Write permissions check box is selected, and then click OK.

Installation details

How to obtain and install the update

The client and administrative updates are located at the Microsoft Download Center. Additionally, the Microsoft Download Center contains installation instructions and deployment strategies. To install this update from the Microsoft Download Center, visit the following Microsoft Web site:

How to determine whether the update is installed

The update contains files that have the versions that are listed in the following tables.

Contents of the Outlookff.msp file
File nameFile versionFile sizeDateTime
Recall.d ll11.0.8001.039,11201-Nov-200520:57
Contents of the Olkintlff.msp file
File nameFile versionFile sizeDateTime
To determine the version of a file that is installed on your computer, follow these steps:
  1. Click Start, and then click Search.
  2. Click All files and folders in the Search Results pane.
  3. Type the name of the file that you want to find in the All or part of the file name box, and then click Search.
  4. Right-click the file, and then click Properties.
  5. Click the Version tab, and then note the version of the file.

Information for administrators about .msp files

The administrative update consists of full-file Microsoft Windows Installer files (.msp file) that is packaged in a self-extracting executable file. The .msp files in the following table are distributed in this service pack.
Name of .msp file

Features for reinstalling specific components for administrators

If you update your administrative installation point and recache and reinstall Outlook 2003 on client computers, you can run a command line that includes the REINSTALL=[list of features] property. This property specifies whether you want to reinstall specific components of Outlook 2003 from the administrative image. For the update for Outlook 2003 (KB913807), the value for [list of features] is as follows.


PRO11SB products: OUTLOOKFiles,OUTLOOKNonBootFiles,OutlookDVExtensionsFiles,OutlookVBScript,OutlookImportExportFiles,OutlookDVSchplusinterFiles,OutlookDVSchplusFiles

OUTLSM11 products: OUTLOOKFiles,OUTLOOKNonBootFiles,OutlookVBScript

Optionally, you can substitute the parameter REINSTALL=ALL to reinstall all Microsoft Office components on the client computer.

For detailed procedures that explain how to update an administrative image and how to update client computers, see the "Updating clients from a patched administrative image" section in the "Strategies for Updating Office 2003 Installations" topic. To view the "Strategies for Updating Office 2003 Installations" topic, visit the following Microsoft Web site:The Office Admin Update Center for Office IT Professionals contains the latest administrative updates and strategic deployment resources for all versions of Office. For more information about the Office Admin Update Center, visit the following Microsoft Web site:

Error signature details

You may receive the following Office 2003 error message:
Microsoft Office Outlook 2003 has encountered a problem and needs to close. We are sorry for the inconvenience. To see what data this error report contains, click here.
When you view the data in the error report, the report contains an error signature that is similar to one of the following error signatures. These error signatures are fixed by the service pack.
Application name  Application version  Module name  Module version  Offset----------------------------------------------------------------------------Outlook.exe       11.0.6565.0          Mso.dll      11.0.6568.0     0002f6ecOutlook.exe       11.0.8005.0          Outllib.dll  11.0.8008.0     0002921aOutlook.exe       11.0.6565.0          Outllib.dll  11.0.6568.0     00668bb7
Additionally, other program versions, module versions, and offsets are possible.
Outlook, Office, Security, Patch, Performance, Reliability, Update, Download, 2003, Fix

Article ID: 913807 - Last Review: 12/09/2015 04:31:31 - Revision: 5.0

Microsoft Office Outlook 2003

  • kbnosurvey kbarchive kbautomation kbprogramming kbexpertisebeginner kbfix kbupdate atdownload KB913807