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Consider the following scenario. On a computer that is running Microsoft Windows XP, you use Remote Desktop Connection to connect to a terminal server. Then, you configure the client computer to use an input language that differs from the default input language. In this scenario, the Log On to Windows dialog box in the Remote Desktop window incorrectly appears to use the client computer's default input language. Therefore, you may enter an incorrect password.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
To apply this hotfix, you must have Windows XP Service Pack 2 (SP2) installed. For more information about how to obtain the latest service pack for Windows XP, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to Obtain the Latest Windows XP Service Pack
You may have to restart the computer if the Mstscax.dll file is being used.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
To work around this problem, change the client computer's input language before you start Remote Desktop Connection.To do this, follow these steps:
Click Start, click Run, type intl.cpl, and then click OK.
In the Regional and Language Options dialog box, click the Languages tab, and then click Details.
In the Default input language list, click the language that you want to use when you log on to the terminal server, and then click OK two times.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.