Error message when you try to merge accounts, contacts, or leads in Microsoft Dynamics CRM 3.0: "The logged-on user does not have the appropriate security permissions to view these records or perform the specific action"

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The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.
Symptoms
When you try to merge accounts, contacts, or leads in Microsoft Dynamics CRM 3.0, you receive the following error message:
The logged-on user does not have the appropriate security permissions to view these records or perform the specific action. For more information, contact your system administrator.
You cannot successfully merge the accounts, the contacts, or the leads.
Cause
This problem occurs because you do not have Read privileges for marketing lists.
Resolution
This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 1. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
922815 Update Rollup 1 for Microsoft Dynamics CRM 3.0 is available
This problem is fixed in Update Rollup 1 for Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935731 Update Rollup 1 for Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers is available
More information
For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards
crm3 crm30 crm3.0
Properties

Article ID: 914160 - Last Review: 01/15/2015 15:01:47 - Revision: 4.0

  • Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers
  • kbnosurvey kbarchive kberrmsg kbbug kbmbsmigrate kbqfe kbhotfixserver KB914160
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