Error message when you try to view the activities for an account in Microsoft Dynamics CRM 3.0: "A SQL Server error occurred"

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Symptoms
You cannot view the activities for an account in Microsoft Dynamics CRM 3.0. Additionally, you receive the following error message:
SQL Server Error

A SQL Server error occurred. For more information, contact your system administrator.
If you have the DevErrors parameter enabled, you also receive the following error message:
Microsoft CRM Unhandled Error Details:
Server Error in '/' Application.
--------------------------------------------------------------------------------

Server was unable to process request.

Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.Web.Services.Protocols.SoapException: Server was unable to process request.

Source Error: An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.

Stack Trace:

[SoapException: Server was unable to process request.]
System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message,
WebResponse response, Stream responseStream, Boolean asyncCall) +1495
System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters) +217
Microsoft.Crm.Platform.Proxy.ActivityPointerWebService.RollupByObject(Guid rollupById, String rollupByName, RollupType rollupType, QueryBase queryExpression) +148
Microsoft.Crm.Application.SMWrappers.ActivityPointer.RollupByObject(Guid rollupById, String rollupByName, RollupType rollupType, QueryExpression activityQueryExpression) +44
Microsoft.Crm.Application.Platform.ActivityPointer.RollupByObject(CObjectName gridObjectName, RollupType rollupType, QueryExpression activityQueryExpression) +119
Microsoft.Crm.ApplicationQuery.ExecuteActivityAPI(String api) +232
Microsoft.Crm.ApplicationQuery.ExecuteAPI(String queryApi) +2726
Microsoft.Crm.ApplicationQuery.GetViewData() +91Microsoft.Crm.Application.Controls.ActivitiesGridDataProvider.GetDataXml(QueryBuilder qb) +189Microsoft.Crm.Application.Controls.AppGridDataProvider.Execute() +156Microsoft.Crm.Application.Controls.ActivitiesGridDataProvider.Execute() +4Microsoft.Crm.Application.Controls.AppGridUIProvider.Render(HtmlTextWriter output) +229Microsoft.Crm.Application.Components.UI.DataGrid.RenderData(HtmlTextWriter output) +525Microsoft.Crm.Application.Components.UI.DataGrid.RenderInnerHtml(HtmlTextWriter output) +471Microsoft.Crm.Application.Components.UI.DataGrid.Render(HtmlTextWriter output) +125Microsoft.Crm.Application.Controls.AppGrid.Render(HtmlTextWriter writer) +128System.Web.UI.Control.RenderControl(HtmlTextWriter writer) +243Microsoft.Crm.Application.Controls.AppAreaPage.Render(HtmlTextWriter output) +427System.Web.UI.Control.RenderControl(HtmlTextWriter writer) +243
System.Web.UI.Page.ProcessRequestMain() +1926
Cause
This problem may occur if the following conditions are true:
  • A lead is converted to an opportunity. Additionally, the lead is associated with an existing account.
  • The lead is re-activated.
  • The lead is again converted to an opportunity. Additionally, the lead is associated with the same existing account with which it was associated before.
Resolution

Microsoft Dynamics CRM 3.0

Update rollup information

This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 1. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
922815 Update Rollup 1 for Microsoft Dynamics CRM 3.0 is available

Microsoft Dynamics CRM 3.0, Japanese version or Chinese version

Update rollup information

This problem is fixed in Update Rollup 2 for the Chinese Simplified version of Microsoft Dynamics CRM 3.0 and for the Japanese version of Microsoft Dynamics CRM 3.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
944372 Update Rollup 2 for the Chinese Simplified version of Microsoft Dynamics CRM 3.0 and for the Japanese version of Microsoft Dynamics CRM 3.0 is available
More information
For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards
crm3 crm30 crm3.0
Properties

Article ID: 914644 - Last Review: 01/16/2015 01:51:41 - Revision: 9.0

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