Article ID: 914907 - View products that this article applies to.
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When you try to update a Microsoft Office 2003 program, you may experience one of the following symptoms:
This issue may occur if one of the following conditions is true:
To resolve this issue, use one of the following methods, depending on your situation.
Method 1: Reinstall the MSI-based programIf you are trying to update an MSI-based program, such as Microsoft Office Excel Viewer 2003, follow these steps:
Method 2: Provide the source files locationIf you are prompted for the source files for the installed program during the update process, click Browse, and then provide the source files location.
For example, you installed Microsoft Office 2003 from a CD-ROM. If you are trying to install an update such as Service Pack 2 for Office 2003, click Browse, and then insert the original Office 2003 CD-ROM when you are prompted.
Note When you provide the CD-ROM or the location of the source files, the installation of an update for an Office 2003 program can be completed successfully because the update has access to the source files for the program. However, if you update the program again in the future, the source files may not be available. This issue may occur if the LIS files have been deleted, moved, or disabled. Additionally, this issue may occur if the LIS files are in a location that is not currently available. To resolve this issue, use the Microsoft Office 2003 Local Installation Source tool to enable the LIS or to move the LIS to a location that is available when you update the program. For example, move the LIS to your local hard disk drive.
For more information about the Microsoft Office 2003 Local Installation Source tool, visit the following Microsoft Web site:
For more information about the LIS, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/825933/ )Local Install Source (Msocache)
(https://support.microsoft.com/kb/830168/ )Frequently asked questions about the Local Install Source feature in Office 2003
Article ID: 914907 - Last Review: January 16, 2015 - Revision: 3.0