A red X is displayed instead of a picture on some Web pages in Internet Explorer in Windows XP

Support for Windows XP has ended

Microsoft ended support for Windows XP on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

This article has been archived. It is offered "as is" and will no longer be updated.
SYMPTOMS
When you browse the Internet from a computer that is running Microsoft Windows XP, some Web pages display a red X in Microsoft Internet Explorer instead of a picture.
CAUSE
This behavior may occur if the subkeys under the following registry keys are corrupted:
HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Plugins\Extension
HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Plugins\MIME
RESOLUTION
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows


To resolve this issue, remove the corrupted registry subkeys. The registry subkeys will be recreated. To remove the registry subkeys, follow these steps:
  1. Click Start, click Run, type regedit, and then click OK.
  2. Locate the following registry subkey:
    HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Plugins\Extension
  3. Expand Extension.
  4. Right-click each subkey under the Extension subkey, and then click Delete.
  5. Locate the following registry subkey:
    HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Plugins\MIME
  6. Expand MIME.
  7. Right-click each subkey under the MIME subkey, and then click Delete.
  8. Exit Registry Editor.
  9. Restart the computer.
REFERENCES
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
283807 Pictures are not displayed on Web sites in Internet Explorer
Properties

Article ID: 915158 - Last Review: 12/09/2015 04:47:24 - Revision: 1.2

Microsoft Windows XP Professional, Microsoft Windows XP Home Edition

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