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Microsoft has released the Word 2002 post-Service Pack 3 hotfix package for Microsoft Word 2002. This article describes the following information about the hotfix package:
Issues that the hotfix package fixes
Prerequisites for installing the hotfix package
Information about whether you must restart the computer after you apply the hotfix package
Information about whether the hotfix package is replaced by any other hotfix package
Information about whether you must make any registry changes to use one or more of the hotfixes in the package
Files that the hotfix package contains
This article describes the Word 2002 issues that are fixed in the Word 2002 post-Service Pack 3 hotfix package that is dated February 20, 2006.
Issues that the hotfix package fixes
This hotfix package fixes the following issues that were not previously documented in a Microsoft Knowledge Base article:
Consider the following scenario. You open a Word 2002 document that is contained in a Web Folder. The server that contains the Web Folder is restarted after you open the document. When you try to save the document, it cannot be saved to its original location. In this scenario, when you select to merge the changes into the existing document, Word 2002 may close unexpectedly. Additionally, you receive the following error message:
Microsoft Word has encountered a problem and needs to close. We are sorry for the inconvenience.
When you view the data in the error report, the report contains an error signature that is similar to the following error signature.
You run Word 2002 with Microsoft Office XP Service Pack 3 installed. When you click a hyperlink to open a Word document, the document does not open. Additionally, Word 2002 may stop responding (hang). This problem may occur if the following conditions are true:
The value data of the ForceShellExecute DWORD value is set to 1.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
The optimized version of this hotfix and the full-file version of this hotfix are post-Office XP Service Pack 3 (SP3) hotfixes. To apply the hotfix, you must have Office XP SP3 installed. For more information about Office XP SP3, click the following article number to view the article in the Microsoft Knowledge Base:
832671 Description of Microsoft Office XP Service Pack 3
The optimized version of this hotfix requires Microsoft Windows Installer 2.0 or a later version. For more information about the Windows Installer requirement, click the following article number to view the article in the Microsoft Knowledge Base:
330537 Office XP updates and patches released after September 2002 may require Windows Installer 2.0
The full-file version of this hotfix is also the administrative version of this hotfix.
You do not have to restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix is not replaced by any later hotfix.
You do not have to create or modify any registry keys to use any hotfixes that this package contains.
Hotfix file information
This hotfix contains only those files that are required to correct the issues that this article lists. This hotfix may not contain all the files that you must have to fully update a product to the latest build.
The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
After you apply the hotfix, the global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table.
Note For more information about how to apply this hotfix, see the Readme.txt file that is included in the package.
For more information about the terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates