Error messages when you try to delete a product from a revised quote in Microsoft CRM 3.0: "An error has occurred in the script on this page" and "The record that you are requesting is currently unavailable"

This article has been archived. It is offered "as is" and will no longer be updated.
The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.
Symptoms
When you try to delete a product from a revised quote in Microsoft Dynamics CRM 3.0, you receive the following script error message:
An error has occurred in the script on this page
Line 105
Char 1
Error: Object doesn't support this property or method
When you click OK, you receive the following error message:
The record that you are requesting is currently unavailable.Either the record was not found or you do not have sufficient security permissions to view it.

Error code: 0x80040217
When you click OK, the product is successfully deleted from the revised quote.

Additionally, if you have turned on platform tracing, the following error message is logged in the trace log file when the product is deleted from the revised quote:
Error: Exception of type System.Web.HttpUnhandledException was thrown.Error Number: 0x80040217Error Message: <description>The specified object was not found.</description>Error Details: <description>The specified object was not found.</description>Source File: Not availableLine Number: Not availableRequest URL: http://localhost/_grid/cmds/dlg_deleteqoiproduct.aspx?iObjType=1085&sId={A633E279-E7B2-DA11-9861-0003FF843EB9}&sParentId={a233e279-e7b2-da11-9861-0003ff843eb9}Stack Trace Info: Exception of type System.Web.HttpUnhandledException was thrown. at System.Web.UI.Page.HandleError(Exception e) > at System.Web.UI.Page.ProcessRequestMain() > at System.Web.UI.Page.ProcessRequest() > at System.Web.UI.Page.ProcessRequest(HttpContext context) > at System.Web.CallHandlerExecutionStep.System.Web.HttpApplication+IExecutionStep.Execute() > at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) at Microsoft.Crm.Util.RaiseXMLError(Exception e) > at Microsoft.Crm.Dialogs.DeleteQOIProductDialogPage.ConfigureForm() > at Microsoft.Crm.Application.Controls.AppPage.OnPreRender(EventArgs e) > at System.Web.UI.Control.PreRenderRecursiveInternal() > at System.Web.UI.Page.ProcessRequestMain()Type: Platform
Resolution
This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 1. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
922815 Update Rollup 1 is available for Microsoft Dynamics CRM 3.0
More information
For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards
crm3 crm30 crm3.0
Properties

Article ID: 915488 - Last Review: 01/16/2015 01:53:36 - Revision: 3.0

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