An appointment time may change when you synchronize Outlook with Microsoft Dynamics CRM 3.0

This article has been archived. It is offered "as is" and will no longer be updated.
The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.
Symptoms
You create a new appointment in Microsoft Office Outlook and then enable the Track in CRM option. When you synchronize Microsoft Outlook with Microsoft Dynamics CRM 3.0, the appointment time may change.
Cause
This problem may occur when the time zone for your user account in the Web client of Microsoft Dynamics CRM 3.0 differs from the time zone that is set on the computer that is running Microsoft Dynamics CRM 3.0 client for Microsoft Office Outlook.

Note The default time zone for users that are running the Web client for Microsoft Dynamics CRM 3.0 is Pacific Time.
Resolution
This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 1. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
922815 Update Rollup 1 is available for Microsoft Dynamics CRM 3.0
More information
For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards
crm3 crm30 crm3.0
Properties

Article ID: 915791 - Last Review: 01/15/2015 15:03:28 - Revision: 4.0

Microsoft CRM client for Microsoft Office Outlook

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