Error message when you use the Distribute Software Updates Wizard in SMS 2003 Service Pack 2: "Unknown error 0x80071017"

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Symptoms
You are using the Microsoft Systems Management Server (SMS) 2003 Distribute Software Updates Wizard to authorize updates from a SMS 2003 Service Pack 2-based computer. However, when you download the updates, you receive the following error message:
Error downloading file File Name.exe: Unknown error 0x80071017
This problem occurs if the following conditions are true:
  • The SMS site server is running on a Microsoft Windows 2000 Server-based computer or on a Microsoft Windows 2000 Advanced Server-based computer.
  • You are using the Distribute Software Updates Wizard to authorize updates for the SMS Inventory Tool for Hewlett-Packard (HP) Proliant and Integrity Updates.
Cause
When the Distribute Software Updates Wizard downloads updates for HP Proliant and Integrity Updates, the wizard tries to obtain the public key data from Windows Management Instrumentation (WMI). WMI returns a "0x80071017" error code (WBEM_INVALID_QUERY).
Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

You must install this hotfix on all computers that run the SMS Administrator console.

Prerequisites

There are no prerequisites.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
File nameFile versionFile sizeDateTimePlatform
Patchdownloader.dll2.50.4160.2101221,18401-Mar-200608:00x86
Smsse.dll2.50.2726.999977,82428-Jun-200520:31x86
Sms_pdw.dll2.50.4160.2102626,68801-Mar-200608:05x86
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
More information
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Proliant Intregrity HP updates patch
Properties

Article ID: 915801 - Last Review: 11/02/2013 16:12:00 - Revision: 4.0

  • Microsoft Systems Management Server 2003 Service Pack 2
  • kbnosurvey kbarchive kbautohotfix kbexpertiseinter kbfix kbbug kbhotfixserver kbsmsfeaturepack kbsmsdistribution kbqfe KB915801
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