A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix. Note
If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note
The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Hotfix installation informationWarning
Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.After you apply the hotfix, you must configure the following two registry entries:
This procedure modifies how Exchange Server 2003 behaves when a message is received that has different character sets in the header and in the body.
After you configure the PreserveISO-8859CPIDBody registry entry, you can configure the PreserveBodyCPID registry entry depending on the behavior you want.
When the PreserveBodyCPID registry entry is set to a value of non-zero, the PreserveISO-8859CPIDBody registry entry is ignored. If the PreserveBodyCPID registry entry is set to a value of zero, or if the entry is not present, the behavior of Exchange Server 2003 is controlled by the PreserveISO-8859CPIDBody registry entry.
You can combine the configuration of the two registry entries to achieve a desired result.
To set the body of the message to ISO8859-x
The PreserveISO-8859CPIDBody registry entry sets the PR_INTERNET_CPID
property to the ISO8859-x character set when a message contains the UTF-8 character set in the header and the ISO8859-x character set in the body.This registry entry is configured under the following registry subkey:
Value type: DWORD
Value data: 1
To set the body of the message to the codepage
The PreserveBodyCPID registry entry sets the PR_INTERNET_CPID
property to the codepage of the body of the message.This registry entry is configured under the following registry subkey:
Value Type: DWORD
Value data: 1
You must install Microsoft Exchange Server 2003 Service Pack 2 (SP2) before you apply the hotfix.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
How to obtain the latest service packs for Exchange Server 2003
You do not have to restart the computer after you apply the hotfix. However, the Microsoft Exchange Information Store Service and all dependent services will be restarted.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone
tab in the Date and Time item in Control Panel.
|File name||File version||File size||Date||Time||Platform|
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
This problem occurs when you receive an e-mail message in which the display names in the To
fields contain extended characters. Messages that contain extended characters in the To
fields and different character sets in the header and body are typically seen when you receive messages from users who are using Cyrillic, Korean, and Hungarian character sets.
For more information about terminology used in Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:
Description of the standard terminology that is used to describe Microsoft software updates
For more information about the naming schema for Exchange software updates, click the following article number to view the article in the Microsoft Knowledge Base:
New naming schema for Exchange Server software update packages