Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information. If you cannot determine which sound drivers to download, contact the manufacturer of the computer or the sound card manufacturer. For more information about how to contact the manufacturer of the computer, see the "More information" section.
To determine the name and the provider of the sound driver that you are using on Microsoft Windows XP, follow these steps:
Click Start, click Run, type dxdiag, and then click OK.
Click the Sound tab.
Under Device, note the name of the graphics adapter and the name of the manufacturer.
To determine the name and the provider of the sound driver that you are using on Windows Vista, follow these steps:
Click Start, type dxdiagin the Start Search box, and then press ENTER.
If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.
Click the Sound tab.
Under Device, make a note of the name of the graphics adapter and the name of the manufacturer.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
303032 Games: The game stops responding or quits unexpectedly
For information about your hardware manufacturer, visit the following Web site:
The information and the solution in this document represents the current view of Microsoft Corporation on these issues as of the date of publication. This solution is available through Microsoft or through a third-party provider. Microsoft does not specifically recommend any third-party provider or third-party solution that this article might describe. There might also be other third-party providers or third-party solutions that this article does not describe. Because Microsoft must respond to changing market conditions, this information should not be interpreted to be a commitment by Microsoft. Microsoft cannot guarantee or endorse the accuracy of any information or of any solution that is presented by Microsoft or by any mentioned third-party provider.
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