Article ID: 917010
This article has been archived. It is offered "as is" and will no longer be updated.
The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.
When you try to save or to close an appointment in Microsoft Dynamics CRM 3.0, you may receive the following error messages.
Error message 1
Error message 2
An error has occurred. For more information, contact your system administrator. Error code: 0x80040216. OK
General failure in scheduling engine. Ignore and Save or Cancel.
This problem may occur if the following conditions are true:
This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 1. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/922815/ )Update Rollup 1 is available for Microsoft Dynamics CRM 3.0
Note If you still receive the error messages after you install Microsoft Dynamics CRM 3.0 Update Rollup 1, verify that the Status Reason (statuscode) field was not removed from the Appointment form during form customization. If the field was removed, you must add the field back to the Appointment form. You can position the field anywhere on the form. The field does not have to be on the main tab.