FIX: You cannot reconnect a Citrix ICA client to an instance of Citrix Presentation Server that is running on a Windows Server 2003 Service Pack 1-based computer

Support for Windows Server 2003 ended on July 14, 2015

Microsoft ended support for Windows Server 2003 on July 14, 2015. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

This article has been archived. It is offered "as is" and will no longer be updated.
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Symptoms
Consider the following scenario. You connect a Citrix ICA client to an instance of Citrix Presentation Server. The instance of Citrix Presentation Server is running on a Microsoft Windows Server 2003 Service Pack 1 (SP1)-based computer. The ICA client only supports ThinWire 1 video modes. After you disconnect the session, you cannot reconnect.

Note This problem does not occur in the original release version of Windows Server 2003.
Cause
This problem occurs because of an issue with the Winsrv.dll file.
Resolution

Service pack information

To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

You must have Windows Server 2003 SP1 installed to apply this hotfix.

Restart Requirement

You must restart your computer after you apply this hotfix.

Hotfix Replacement Information

This hotfix does not replace any other hotfixes.

File Information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2003, x86-based versions
File nameFile versionFile sizeDateTimePlatform
Winsrv.dll5.2.3790.2666297,47223-Mar-200604:34x86
Windows Server 2003, x64-based versions
File nameFile versionFile sizeDateTimePlatform
Winsrv.dll5.2.3790.2666509,44022-Mar-200622:52x64
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows Server 2003 Service Pack 2.
More information
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Properties

Article ID: 917046 - Last Review: 01/16/2015 01:48:00 - Revision: 4.0

  • Microsoft Windows Server 2003 Service Pack 1
  • kbnosurvey kbarchive kbautohotfix kbwinserv2003sp2fix kbbug kbfix kbqfe KB917046
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