Article ID: 917050 - View products that this article applies to.
When you try to use Windows Genuine Advantage in Microsoft Windows XP, you receive error messages. This article contains step-by-step instructions that you can use to try to resolve this problem and to use the Windows Genuine Advantage validation process.
This article is intended for a beginning to intermediate computer user.
You may find it easier to follow the steps if you print this article first.
When you try to use Windows Genuine Advantage validation on a Windows XP-based computer, the validation process is unsuccessful. Additionally, you receive one or more of the following error messages:
Error message 1
Error message 2
Product Key Inaccessible
This problem occurs if you do not have the correct permissions to run Windows Genuine Advantage. To resolve this problem, follow these steps.
Step 1: Restart in safe mode
Step 2: Adjust Windows Genuine Advantage permissions for users
Step 3: Try Windows Genuine Advantage validation againFor more information about Windows Genuine Advantage and to start the Windows Genuine Advantage validation process, visit the following Microsoft Web site:
Article ID: 917050 - Last Review: June 26, 2007 - Revision: 4.3