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You may receive a "Microsoft Outlook cannot provide form scripting support" message when you try to open a custom form in a Terminal Server client session by using Outlook

Support for Office 2003 has ended

Microsoft ended support for Office 2003 on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

This article has been archived. It is offered "as is" and will no longer be updated.
SYMPTOMS
When you try to open a custom form in a Terminal Server client session by using Microsoft Outlook 2002 or Microsoft Office Outlook 2003, you may receive the following message:
Microsoft Outlook cannot provide form scripting support. This feature is not currently installed. Would you like to install it now?
If you click Yes, the issue is resolved until you end the Terminal Server client session. However, the issue occurs again when you start a new Terminal Server client session.
CAUSE
This issue may occur if Microsoft Office was installed on the Terminal Server computer by using a third-party installation tool.Installation tools other than the Office installer may not finish all the installation actions that are required by the Office installation process.
RESOLUTION
To resolve this issue, reinstall Office on the Terminal Server computer by using a method other than the third-party tool that you used previously.
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Article ID: 917128 - Last Review: 12/09/2015 05:16:52 - Revision: 1.2

  • Microsoft Office Outlook 2003
  • Microsoft Outlook 2002 Standard Edition
  • kbnosurvey kbarchive kbtshoot kbprb KB917128
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