This article has been archived. It is offered "as is" and will no longer be updated.
When you use a double-byte character set (DBCS) character in the name of a public folder, the DBCS character may appear as a question mark (?) in event messages. For example, you may notice this behavior in the following event messages when you increase the diagnostic logging level for the Rules category for the MSExchangeIS\Public folder on the Microsoft Exchange Server 2003 computer:
The event ID 1034 message
The event ID 1036 message
The event ID 1038 message
The event ID 1041 message
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
To install this hotfix, you must be running Microsoft Exchange Server 2003 Service Pack 2 (SP2).
For more information about how to obtain the latest service packs for Exchange Server 2003, click the following article number to view the article in the Microsoft Knowledge Base:
836993 How to obtain the latest service packs for Exchange Server 2003
The Microsoft Exchange Information Store service and all its dependent services are automatically stopped and then restarted when you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other software updates.
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about the terminology that Microsoft uses for software that is corrected after it is released, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
817903 New naming schema for Exchange Server software update packages