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Microsoft has released the Outlook 2002 post-Service Pack 3 hotfix package for Microsoft Outlook 2002.
This article describes the following items about the hotfix package:
The issues that the hotfix package fixes.
The prerequisites for installing the hotfix package.
Whether you must restart your computer after you install the hotfix package.
Whether the hotfix package is replaced by any other hotfix package.
Whether you must make any registry changes.
The files that the hotfix package contains.
This article describes the Outlook 2002 issue that is fixed in the hotfix package that is dated April 24, 2006.
Issues that the hotfix package fixes
This hotfix package fixes the following issue that was not previously documented in a Microsoft Knowledge Base article:
Consider the following scenarios.
In Microsoft Windows Explorer, you right-click a file, and then click Mail Recipient. You then add several recipients to the e-mail message in Outlook 2002 by typing the name of the recipients in one of the following boxes:
Then, you press ENTER to select the e-mail addresses for the recipients. In this scenario, Windows Explorer stops responding (hangs) when you send the e-mail message.
In Microsoft Internet Explorer, you browse to a Web page. Then, you point to Send on the File menu, and then click Page by E-mail. You then add several recipients to the e-mail message in Outlook 2002 by typing the name of the recipients in one of the following boxes:
Then, you press ENTER to select the e-mail addresses for the recipients. In this scenario, Internet Explorer stops responding (hangs) when you send the e-mail message.
Use one of the following methods to temporarily work around this problem if you cannot apply this hotfix:
Do not press ENTER to accept the suggested e-mail addresses. Instead, press CTRL+K.
Disable the AutoComplete feature. To do this, follow these steps:
On the Tools menu, click Options.
On the Preferences tab, click E-mail Options.
Click Advanced E-mail Options.
Click to clear the Suggest names while completing To, Cc, and Bcc fields check box.
Click OK to close the Advanced E-mail Options dialog box.
Click OK to close the E-mail Options dialog box.
Click OK to close the Options dialog box.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
The following list contains prerequisites for the hotfix package:
The full-file version of this hotfix is also the administrative version of this hotfix. The full-file version of this hotfix is a post-Microsoft Office XP Service Pack 3 hotfix. To install the hotfix, you must have Office XP Service Pack 3 installed.For more information about Office XP SP3, click the following article number to view the article in the Microsoft Knowledge Base:
832671 Description of Microsoft Office XP Service Pack 3
You do not have to restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix is not replaced by any later hotfix.
You do not have to create any registry keys or modify any registry keys to use any hotfixes that this package contains.
Hotfix file information
This hotfix may not contain all the files that you must have to fully update a product to the latest build. This hotfix contains only the files that you must have to correct the issues that this article lists.
The global version of this hotfix uses a Microsoft Windows Installer package to install the hotfix. The dates and times for these files are listed in Coordinated Universal Time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Microsoft Windows Installer .msp file information
After the hotfix package is installed, the global version of this hotfix package has the file attributes, or later file attributes, that are listed in the following table.
For more information about how to install this hotfix, see the Readme.txt file that is included in the hotfix package.
For more information about the terminology that Microsoft uses when Microsoft corrects software after it is released, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft product updates, tools, and add-ons