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The Fingerprint Reader does not register fingerprints

SYMPTOMS
When you try to register your fingerprint with the Microsoft Fingerprint Reader, the Fingerprint Reader does not register the fingerprint.
CAUSE
This behavior occurs when the Fingerprint Reader is connected to a USB hub.
WORKAROUND
To work around this behavior, connect the Fingerprint Reader to the USB port on the computer.
MORE INFORMATION
For more information about other causes of failure to register fingerprints, click the following article numbers to view the articles in the Microsoft Knowledge Base:
894036 How to clean and maintain your Microsoft Fingerprint Reader device
909129 The Fingerprint Registration Wizard does not run after you install the Fingerprint Reader and the DigitalPersona Password Manager software and then restart the computer
FingerPrint Reader Finger Print FP keyboard Optical Desktop
Properties

Article ID: 917388 - Last Review: 09/29/2011 03:57:00 - Revision: 3.0

  • Microsoft Fingerprint Reader
  • Microsoft Optical Desktop with Fingerprint Reader
  • dftsdahomeportal kbprb KB917388
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